Student and Academic Services Officer

Full-time- ** Company Description**:

- Navitas is a leading global education provider that has helped generations of learners transform their lives through education. Working in our University Partnerships Australasia division, you’ll be part of a team supporting Navitas’ portfolio of colleges, campuses, and offices. Employing 5,000 staff globally, Navitas creates life-changing opportunities for students to learn by delivering an extensive range of educational services to over 60,000 aspirational students across our global network each year.
- Edith Cowan College (ECC) is an Australian tertiary education and English language provider and is accredited by the government under the Higher Education Act 2004 to provide a range of higher education courses. ECC specialises in providing alternative pathways to ECU for students who may not qualify for direct entry into a degree program and are looking for a supportive learning environment.
- ECC is located on Edith Cowan University campuses and is a successful joint venture between ECU and Navitas. So working at ECC means you’ll become part of a dedicated community that extends beyond the classroom, encompassing a wide range of professions.
- Our global footprint offers you the chance to connect with people from around the world.
- We'd like to hear from you- ** Job Description**:

- We are seeking a motivated and detail-oriented **Student and Academic Services Officer** to join our Student and Academic Services team. This role provides essential administrative and student-facing support. You will play a key role in ensuring that students receive high quality experience across their learning journey at ECC.
- This is an excellent opportunity for someone who thrives in a fast-paced, student-centred environment and is passionate about supporting students.
- **Key Responsibilities**
- In this role, you will:

- Coordinate **enrolment and re-enrolment processes**, including variations, deferrals, withdrawals, and Confirmation of Enrolments (CoEs).
- Support **student progression and completion processes**, including results processing, appeals, awards, and graduation coordination.
- Assist with **academic operations**, including timetabling, examinations, moderation, and support to academic and student committees.
- Maintain **accurate student records**and support regulatory reporting requirements.
- Support **orientation, graduation, and student experience activities** to enhance engagement and transition to university.
- Assist with **data management, quality assurance, and survey administration**.
- Contribute to the development of **strong relationships** with academic staff, students, and key stakeholders.
- Perform other duties as required to support the smooth operation of student and academic services.-
- **Qualifications**:

- **Essential**:
Strong organisational skills with the ability to manage multiple tasks, meet deadlines, and balance competing priorities.
Excellent attention to detail, proofreading, and data accuracy skills.
Strong interpersonal skills with the ability to relate well to students and colleagues.
Problem-solving skills with the ability to resolve routine issues independently.
Demonstrated IT literacy, including working with student information systems, databases, or CRM systems.
Excellent written and verbal communication skills.
A strong sense of responsibility and commitment to supporting student success.

** Desirable**:
A tertiary qualification (degree or equivalent).
Previous experience in the higher education sector, ideally in a student services or academic administration role.-
- **Additional Information**:

- **Location**: ECU Joondalup Campus, Western Australia.
- **Division**: University Partnerships Australasia (Navitas Group).
- **Reports to**: Student and Academic Services Manager.
- **Work type**: Full-time, ongoing (Monday-Friday).
- **What we can offer**- We offer careers across our global operations.
- We recognise and reward.
- We understand the importance of showing appreciation.
- We understand the importance of showing appreciation.
- We care for you. We offer a range of employee benefits, support to help you be your best to help us all thrive.
- Navitas is where work has meaning. Our impact is far-reaching - we create lasting legacies for students and communities.
- Access to LinkedIn Learning for your development.

** Diversity Equity and Inclusion**
- At Navitas we promote and embrace an inclusive and diverse workforce. We believe equality, flexibility, and diversity deliver a rich collaborative environment. We strive to ensure that all our staff - no matter where they are from or who they are - feel safe, supported, and given opportunities to thrive.
- **How to Apply