Customer Service Officer

**Great work-life balance with a hybrid working model - 3 days in the office and 2 days from home. Enjoy your weekends** Are you ready for your next challenge? PPG is looking for a **Customer Service Officer **to join our Architectural Coatings team in **Eastern Creek, NSW** on a **full-time basis.** As a Customer Service Representative, you will interact directly with customers in all aspects and provide exceptional service including processing of orders, tracking deliveries, processing of claims and returns, and general enquiries with diligence and accuracy. If you are curious and passionate about delivering superior service and want to work for an industry leader, then this may be the career opportunity for you. **Responsibilities**: - Respond promptly and professionally to customer enquiries, orders, and returns. - Manage all sales/service enquiries via inbound CRM & Phone Systems within set SLAs, striving for first contact resolution with high attention to detail and accuracy. - Establish initiative-taking and professional communication with internal & external stakeholders. - Perform purchase order reviews and resolve customer account enquiries. - Delivering strong and professional verbal and written communication. - Attend product, system, and skill training as required for your professional and personal development. **Requirements**: - Minimum 3-5 years of call centre or customer service experience is essential. - Basic working knowledge of Microsoft Outlook, Excel & Word. - High level of keying accuracy and speed. - Strong mathematical and written/verbal communication skills. - Knowledge of Supply Chain functions is an advantage. - Knowledge of SAP & CRM systems is an advantage. - Proven interpersonal and team skills. **About us**: **PPG: WE PROTECT AND BEAUTIFY THE WORLD** **The PPG Way** Every day at PPG: **We partner with customers to create mutual value.** We are insightful, dedicated, and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference. **We are "One PPG" to the world.** We are better and stronger together. We use our scale to reach new markets and introduce technologies as we differentiate and improve our markets. **We trust our people every day, in every way.** We empower our people to make the right decisions. We are inclusive, transparent, and respectful. Our feedback is clear and actionable. **We make it happen.** We have experience winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly. **We run it like we manage it.** We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders, and our communities. **We do better today than yesterday - everyday.** We learn. We develop our people to grow our businesses. PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. **About us**: PPG: WE PROTECT AND BEAUTIFY THE WORLD The PPG Way Every single day at PPG: We partner with customers to create mutual value. We are “One PPG” to the world. We trust our people every day, in every way. We make it happen. We run it like we own it. We do better today than yesterday - everyday. Benefits will be discussed with you by your recruiter during the hiring process.