Customer Service Manager

2 weeks ago

Eastern Creek, Australia Rhino Rack Australia Pty Limited Full time

**Introduction**:
Rhino Rack helps people make space for adventure with world-ready outdoor gear, born and proven in Australia. We now sell in over 60 countries, and if you have seen a roof rack on a vehicle in Australia, you have probably seen one of our products.

We value courage and determination. We’re not afraid to roll up our sleeves and give it a go. Our success is based on innovation, teamwork, and collaboration, and we look for passionate, dedicated team players who ‘make it happen’.

**Description**:
Due to Internal Promotion, Rhino-Rack is looking to bring onboard a Customer Service Manager to lead our Customer Service for Australia and New Zealand.

Based in our head office in Eastern Creek, and reporting to the Global Customer Service Manager, the position joins a proactive team as a key component in supporting our Retail Partners and Customers in Making Space for Adventure.

**Accountabilities include**:

- Lead the ANZ Customer Service Team, to ensure they are motivated, have the knowledge and the skills to perform effectively
- Manage key customer relationships and support team in dealing with customer issues
- Develop KPI's and continuously analyse customer satisfaction
- Willing to understand product, retail and OEM partners and customer requirements
- Monthly reporting to the Sales Manager and Global Customer Service Manager
- Develop and update customer service operational manual
- Assist with processing and fulfilment of sales orders

**Skills and Experiences**:
**To be successful in the role you should have experience in**:
2+ years experience in a similar role and leading a team.
- Proficient in Microsoft Excel, Outlook and Word
- Experience in Netsuite, Netstock and Hubspot desirable
- High level accuracy and attention to detail
- Enthusiastic and professional disposition
- Strong communications skills
- Ability to meet deadlines and manage priorities
- Ability to work with a high degree of confidentiality and sensitive information
- Ability to work independently and as part of a team

Be positive, have a resilient attitude, and the willingness to work autonomously and as part of a team,

This is an opportunity to grow your career with an iconic Aussie brand rapidly growing. If you want to be part of something special, and you are ready for the challenge, then we want to hear from you

  • Customer Service Manager

    2 weeks ago

    Eastern Creek, Australia Rhino-Rack Australia & MAXTRAX Australia Full time

    **Introduction**: Why join us? At Rhino-Rack, we’re more than just a leading manufacturer of roof racks, bike carriers, and vehicle accessories—we’re a community driven by core values that put people first. We believe in customer centricity, innovation, and continuous growth. Here, you’ll thrive in a dynamic, fast-paced environment where your skills...

  • IT Customer Service

    1 week ago

    Eastern Creek, Australia Toll Global Express Full time

    Company Description Connecting people and communities| Driving eCommerce | Moving Australia & New Zealand With an unrivalled and expansive network, Global Express builds unique, innovative, and tailored transport and logistics solutions. From a shipload of containers full of fresh produce, urgent medical deliveries on the next available flight, end-to-end...

  • Customer Service Consultant

    1 week ago

    Eastern Creek, Australia IPA Personnel Services Full time

    **Customer Service Operator** **Eastern Creek** **Hybrid Desk - Temp to Perm** Our client who is a leader in architectural paints and products has a vacancy for an experienced Customer Service Operator located in Eastern Creek. The Customer service operator will be required to report to the NSW Customer service manager and will manage the end-to-end...

  • Administration/customer Service

    2 weeks ago

    Eastern Creek, Australia ICombined360 Full time

    _**The Role**:_ Icombined360 are looking for an individual with drive and energy, motivated by putting our customers first. We are looking for someone Early in their Career looking for an all-round Administration / Retails customer Service position for a Hire company located in the Eastern creek. This is a fantastic chance to join a stable and secure...

  • Customer Service Representative

    2 weeks ago

    Eastern Creek, Western Australia Pettit Pharma & Device Search Pty Ltd Full time $60,000 - $80,000 per year

    THE COMPANY YOU WOULD BE JOINING This global medical device/technology company bases everything they do on genuine care for health and well-being. They are a trusted medical services and solutions partner, driving healthy outcomes for people facing movement challenges. They create value by improving clinical outcomes for patients and enabling a better...

  • Customer Service Specialist

    3 days ago

    Eastern Creek, Australia Xylem Full time

    **Xylem’s **focus is to be the leading global provider of efficient, innovative and sustainable water technologies. One of the best drivers of innovation is a diverse and inclusive environment. We listen, learn and adapt to local environments, working in partnership with our customers and communities to 'Solve Water'. The **Customer Service Specialist...

  • Inbound Customer Service

    1 week ago

    Eastern Creek, Australia Protech Full time

    **Permanent role**: - **Immediate Start**: - **Erskine Park** Our client is a leading wholesaler of quality outdoor products. Due to internal growth, they are seeking an outgoing, results driven **Customer Service/Warranty Officer** to join our client in Western Sydney on a fulltime permanent basis. One of the key functions of this role is to take and...

  • Customer Service Officer

    1 week ago

    Eastern Creek, Australia PPG Industries Full time

    Are you ready for your next challenge!? PPG is looking for a **Customer Service Representative** to join our Architectural Coatings team in **Eastern Creek, NSW** on a full-time basis. As a Customer Service Representative, you will interact directly with customers in all aspects and provide exceptional service including processing of orders, tracking...

  • Customer Service Officer

    3 days ago

    Eastern Creek, Australia PPG Industries Full time

    The primary role of the **Customer Service Officer** is to embrace the PPG Way and engage in effective communication with all customers, offering achievable and sustainable solutions to their needs. This service can be provided through CRM & phone systems and the CSO should ensure that each interaction is attended to efficiently, professionally and within...

  • Customer Service Officer

    1 week ago

    Eastern Creek, Australia PPG Full time

    **Join Our Team at PPG: Hybrid Customer Service Role** Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic, supportive team that values your contributions? PPG is looking for a dedicated and detail-oriented Customer Service Representative to join our team! As a **Customer Service Representative**, you will interact...