Administration Assistant

3 days ago

Melbourne City Centre, Australia EML Full time

**Administration Assistant (Impairment Benefits)**:
VIC - Melbourne CBD Workers Compensation Full Time

**WHY EML?**

At EML we share a common purpose of helping people get their lives back. We have a committed team of people striving for customer excellence in the way we support people to recover from illness or injury and return to productive work.

We truly support each other and offer competitive benefits, flexible hours and work from home arrangements. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

**_ Here are just some of the employee benefits we offer at EML:_**
- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Comprehensive learning and development opportunities to help you reach your full potential
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Entitlement to annual company incentive scheme + salary reviews
- Up to 16 weeks paid parental leave, plus super

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**THE OPPORTUNITY**

As part of our diverse team based in **Melbourne,** you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.

The purpose of this role is to provide administration support to EML in order for us to proactively manage workers’ compensation claims. In this position, you will be working together with IB Specialists to quickly and accurately register new impairment claims, arrange and facilitate injured worker attendance at Impairment assessments, prepare documentation as well as following up information.

This will be a **permanent,** **full-time** position based in the** Melbourne** office, with flexibility to work from home once fully trained.

**YOUR RESPONSIBILITIES**
- Providing the highest standard of customer service to both internal and external stakeholders in line with EML values
- Accurate and timely processing of impairment claim registration
- High volume of data entry related activities
- Utilising multiple systems at one time
- Management of incoming and outgoing medical documentation
- Management and resolution of general phone enquiries

**ABOUT YOU**
- Good attention to detail and organisational skills
- Demonstrated exceptional customer service skills
- Ability to take direction and follow instructions and work as part of a team
- Knowledge of the relevant worker’s compensation legislation and regulations
- Minimum typing speed of 40 wpm with a 95% accuracy rate
- Previous experience in worker’s compensation systems would be advantageous

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please.

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