Tours Assistant

6 days ago

Perth, Australia VenuesLive Full time

**Tours Assistant**

**Optus Stadium is internationally recognised as the World’s Most Beautiful Stadium (Prix Versailles 2019) and our high performing team continues to innovate and evolve with new attractions including the VERTIGO roof climb supporting our growing business. Optus Stadium and the surrounding Stadium Park Precinct in the heart of Perth’s Burswood peninsula is an entertainment, dining and events destination appealing to locals and tourists alike. The VenuesLive management team, part of a national stadium management business is proud to put our people first in all our venues - from Optus Stadium in Perth to Bankwest Stadium and Stadium Australia in Sydney.**

This is an exciting role and opportunity to join the Commercial team at Optus Stadium. We’re looking for an energetic Tours Assistant who is a passionate about providing a fan first experience to all guests at Optus Stadium.

**Key Focus**
- Receive Stadium visitors at THE OZONE front desk provide exceptional "Fan First" customer service.
- Assist and direct visitors with the most appropriate information.
- Liaise with all external and internal stakeholders regarding the booking, implementation and delivery of all tour products.
- Overseeing rostering and staffing of all THE OZONE tours products.
- Undertake administrative tasks including stock-control, stock-take, shrinkage management and procurement operations for THE OZONE.
- Attend and organise orientation, training and meetings with staff when required.
- Evaluate and report on Stadium Tours activity and data.

*
What You’ll Bring*
- A passion for the sports, entertainment and tourism industry.
- A passion for providing a Fan First experience
- Strong communication and written skills.
- Ability to prioritise tasks within a busy team environment.

*
What We Offer*
- Free onsite parking
- Competitive salary and benefits package
- A unique opportunity to join the team at the most iconic venue in Western Australia

While standard hours are 8.30am to 5.00pm, the nature of the event industry means that you will be required to work outside these hours particularly around events being staged at Optus Stadium and Stadium Park.

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