Facilities Coordinator

**Job Title**

Facilities Coordinator
**Job Description Summary**

Join our dynamic team at Cushman & Wakefield and be part of a global leader in real estate services. We’re seeking an experienced and proactive Facilities Coordinator to manage a diverse portfolio of up to 250 client sites.

**Key Responsibilities**:

- Reporting to the Account Manager or Facilities Manager, the Facilities Coordinator is responsible for an assigned portfolio of client properties
- Support and assist the Facilities Manager as required to complete all duties
- The properties under management can range up to 250 sites depending on type and size
- Initial and critical point of contact for all reactive maintenance works, 24/7.
- Manage and communicate critical incidents and recovery plans to stakeholders.
- Maintain a high quality facility through diligent reviews of all maintenance activities including audits and attending vendor performance meetings for both reactive and programmed works if required.
- Attend regular team, partner and stakeholder meetings with ‘Service Excellence’ always in mind.
- Interface between the Landlord with the client business operationally, including attending LL meetings and reporting as required
- Monitor and assess completed sub-contractor works to ensure they are delivered as per the agreed SLA and meet compliance at all times
- Establish, maintain and manage the asset lifecycle plan for all plant and equipment as per the Lease Agreement obligations, and ensure the Asset Register remains up to date
- Induction of contractors and assurance of all compliance, legislative requirements are met and maintained
- Continual focus on innovation, constantly strive to improve what and how we do things
- Undertake a ground up budget build-up of the sites on an annual basis, including periodic reforecasts which will include the planning for investment and all maintenance that is required - both reactive and planned
- Closely monitor all system transactions and supporting documentation to preserve integrity of data and reports and meet associated KPIs.
- Assist with internal and external audits as required, including random spot-checks of transactions and supporting documentation to test data integrity, appropriate authorisation and adherence to all processes and guidelines.
- Use technology as a tool to improve performance and process.
- Ensure process documentation is kept up-to-date and the database and filing systems are appropriately maintained.
- Invoice approvals including reconciliation of reactive maintenance invoices and invoice exceptions if required
- Financial Management: Support Facilities Manager for Reactive & Planned maintenance spend/financial administration and reporting/P&L statement reporting.
- Relief and support of peers as required.
- Represent the business in negotiations, at conferences, conventions and seminars and official occasions, ensuring the presentation of a positive and professional image of the business.
- Comply with all work, health, safety and environmental policies and procedures
- Operate in a manner that will minimise any adverse environmental impacts associated with their activities.
- Prepare and submit detailed and accurate business cases for approval where required
- Build & maintain healthy working relationships with a Cushman and Wakefield internal shared services team and the property services centre team which are key for you to successfully deliver facilities management services.
- Behave in such a way that encourages and supports a “one team” culture.
- Effective management of Work Orders within 30 days
- Any other duties as reasonably required to complete role

**Background and Experience**:

- Career aspirations within Facilities Management
- Experience & knowledge across a broad range of property activities essential.
- Strong client focus and customer service mindset essential.
- Demonstrated ability to act upon client instructions and achieve results
- Able to work independently and as part of both a local and international team.
- Proven ability to consistently meet or exceed KPI targets.

**Qualifications**:

- Australian Citizenship required
- Currently based in Canberra
- Willing and able to work onsite 5 days a week
- Must hold or be willing to obtain Australian Government Security Clearance

**Why join Cushman & Wakefield?**

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from
- Competitive salary and opportunity for career progression
- Being part of a growing global company
- A Supportive and flexible environment;

**_ We have a vision of the future, where people simply belong._**
- That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but everyday. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities