Quality Assurance

2 days ago

Truganina, Australia Highgate Group Australia Full time

Highgate is a leading manufacturer and supplier of packaging and processing consumables to food manufacturers across Australia.

We are currently seeking a detail-oriented and experienced Quality Assurance and Compliance Manager to join our growing business, working from our state-of-the-art Melbourne office and warehouse facility in Truganina.

**Supported by management, your role will be to take ownership of all facets of the management of our HSEQ system, including**:

- Ensure compliance with ISO/FSSC22000 GFSI food safety and ISO14001 environmental standards, taking responsibility to implement changes and continuous improvements.
- Owning the process of quality issue resolution from start to end, engaging all relevant stake holders.
- Proficient response for customers & staff to quality issues & questionnaires, providing technical support, and sustaining customer loyalty by delivering a positive experience.
- Conduct quality assurance investigations of non-conforming products and processes, including identifying underlying causes, and developing and coordinating recommended corrective actions.
- Analyse trends, targeting root causes to develop and implement solutions to reduce customer facing impacts.
- Develop strategies to promote and instil a robust food safety & quality culture.
- Develop environmental innovations to improve the EMS and reduce our ecological impact.
- Lead CI to ensure successful integration of the company’s FSMS, EMS & WHS systems, with the objective of proactively preventing problems.
- Induct, Train and ensure Competency of HSEQ Team Members (and other areas with HSEQ System Interactions) for compliance.
- Generate reports and analyse KPIs related to complaints, customers, vendors, query close out, CRM, etc.
- Management of inventory quality, ensuring new deliveries meet our standards.
- Assistance with supplier returns by reason of quality.
- Registration and compliance of products for HACCP certification.

**Requirements**:
Minimum requirements needed for this role include:

- 3+ years’ experience within Quality Assurance, having maintained a QMS system encompassing ISO compliance, including adherence to changing legal requirements.
- Skills with auditing, compliance and working within a team to drive change.
- Sound experience across managing HSEQ functions.
- Proficient in data analysis tools for identifying improvement areas e.g. Advanced Excel.
- DMS SharePoint experience will be advantageous.
- Excellent communication and organisational skills.
- Excellent attention to detail and accuracy.
- Ability to work autonomously.
- Be solutions focused with ability to make quick and correct decisions.

**Benefits**

Benefits we offer include:

- Rewarding remuneration, and additional bonuses and rewards
- An inclusive, fun recognition program
- Full time, long-term career opportunity
- Young, passionate, and energetic team
- Positive, happy, and fun working environment
- Recently built office and warehousing facility with excellent amenities

Training will be provided, but you'll have to be a fast learner with experience and talent, and have an outgoing, passionate, positive attitude.

If you would like to join a winning team, and you can see yourself excelling as a result of working within the dynamics of this culture, we're very keen to start our interview process so you can convince us

Must be living in Australia, and be willing to work from our Melbourne (Truganina) office.

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