Guest Experience Representative

YHA is the largest provider of budget travel accommodation in Australia. With over 50 unique properties across the country, our properties allow people of all backgrounds to meet & connect with other like-minded travellers. We are a membership-based, not for profit association, with all profits going back into our properties and the experience they provide.

Located at the award-winning Sydney Central YHA adjacent to Sydney’s Central Station, the newly formed **Central Reservations Team **is responsible for being the **first point of contact **for guest enquiries and group reservations across YHA’s network of hostels.

**Our Values**:
Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.
- **Work together** - _We open doors for each other as well as our guests_
- **Give our best** - _We bring our best selves every day we come to work_
- **Put our guest first** - _We know great hosts make great holidays_
- **Think differently** - _We see problems as opportunities_
- **Have fun** - _We celebrate and enjoy being together_

YHA is seeking an experienced **Guest Experience Representative** full-time. The role provides you with the opportunity to be part of a fun team and provide exceptional service to our guests. Training is provided and the opportunity to be part of an established and loved international brand is all part of the deal

**Day-to-Day Can Look Like**
- Recommending and selling a range of YHA products and services
- Accurately processing reservations and transactions in YHA systems
- Escalating queries to management or individual sites as appropriate
- Working to ensure YHA guests from across the country have a memorable, five-star YHA experience.

**We're looking for someone who is**:

- Out-of-this world communication skills - both written and verbal
- Killer attention to detail
- The ability to learn quickly, creatively solve problems, and think on their feet
- A passion for providing YHA’s customers with the best experience we can offer.
- Flexible availability 24/7 roster including nights, weekends and public holidays
- A positive, proactive person with creativity, great ideas, and a sense of fun

**What’s in it for you?**
- Permanent full-time within hospitality award rate
- 4 weeks annual leave
- A supportive and fun team environment
- Access to additional benefits and discounts as part of YHA’s national network
- Allow employees at YHA to celebrate culturally significant holidays that are unique to their cultural and personal beliefs

**Our Culture**:
At **YHA, **you can expect to be treated with dignity and respect.We’re committed to creating a diverse and inclusive workplace environment.
- Gender Balance - empowering our people to access and enjoy the same opportunities to build great careers at YHA, regardless of gender or gender identity.
- Indigenous Australians - provide more opportunities for Aboriginal and/or Torres Strait Islander peoples, organisations, communities, and customers to engage with our business.
- Accessibility - improving the accessibility (physical or otherwise) of our properties, workplaces and digital platforms for team members, contractors, and guests with a disability.
- Flexible Working - supporting and empowering our people to balance their work and life commitments through a flexible working culture; and
- Pride - enabling our LGBTQIA+ community to be their authentic selves and grow at YHA

**Salary**: $22.00 - $28.00 per hour

**Benefits**:

- Employee discount
- Referral program

Schedule:

- Night shift
- Public holidays
- Weekend availability

Supplemental pay types:

- Penalty rates

Application Question(s):

- Which of the following statements best describes your right to work in Australia?
- Which of the following statements best describes your Covid-19 vaccination status?
- What's your expected hourly rate?

Work Authorisation:

- Australia (preferred)

Shift availability:

- Day Shift (required)
- Night Shift (required)

Work Location: In person