Ecommerce Operations Manager

**WHAT ON EARTH IS DECIEM?**

Known as “The Abnormal Beauty Company”, DECIEM is the parent company of The Ordinary, NIOD,, and other beauty brands & is an industry disruptor with a science-first approach to innovation. DECIEM was Co-Founded in 2013 by the late Brandon Truaxe, a visionary who set out to change the beauty industry through authenticity and transparency. He developed DECIEM to be a happy family (of people and beauty brands), rooted in kindness, creativity, diversity, and respect, alongside Co-Founder and CEO, Nicola Kilner.

We are growing rapidly and we’re looking for someone who shares this vision and wants to grow with us

**WHAT WE’RE LOOKING FOR**

We are looking to hire a full-time eCommerce Operations Manager to work onsite at our Port Melbourne warehouse from Monday to Friday, 8am - 4pm. There will be some periods of the year (usually through November & December) where overtime will be required, we will always provide sufficient notice when this will be necessary.

Your main responsibility will be to manage the end-to-end eComm operation for our ANZ online store whilst also managing a small team and ensuring that, as a team, you're meeting high standards and attention to detail is consistently maintained. Autonomy, initiative and a desire to work hard as part of a small, close-knit team is a must

**WHAT YOU’D BE DOING IN THIS ROLE**
- Manages the day-to-day operations of the E-Commerce Picking-Packing team
- Oversees all the online order fulfillment and retail order shipment processes and ensures that these orders are processed in accordance with the organization's customer service and quality standards. Filling an average of 1000 orders a day
- Partner with temporary staffing agencies to support high peak periods and demands
- Look for ways to optimize processes, driving costs containment and ensuring stock is at appropriate levels
- Optimize picking, packing, inventory management and shipment processes and strategies
- Drive cost improvement activities by identifying system improvements, inventory management, headcount optimization, and improved square footage utilization
- Maintain solid inventory levels and control processes and procedures
- Management of all on-site staff including hiring and onboarding, training, and mentoring of the team to be highly functional and effective
- Optimize warehouse processes by allocating warehouse team members to the appropriate tasks based on online orders
- Set clear and measurable objectives for the team; assess and support each to develop their functional and interpersonal skills

**SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE**
- Attention to detail, organizational and problem-solving skills
- Strong analytical skills, ability to navigate between several modules/programs
- Intermediate knowledge of Microsoft Office, Excel, Word etc.
- 2+ years of people management and/or leadership experience is required
- Relevant education OR equivalent work experience in warehouse, inventory management, fulfillment is an asset

**WHAT YOU’LL BE GAINING BY JOINING OUR TEAM**

There’s a lot of good stuff that comes along with being a DECIEM team member. Here’s a few of our favourite perks and benefits, in no particular order
- Generous Vacation & Personal Days, plus additional time off for volunteering in your community, voting, peaceful protesting, celebrating your birthday, and more.
- 6 months of paid time off for new parents (inclusive of all genders).
- Monthly catered lunches and chances to connect with your teammates.
- Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
- Access to Development Grants & a LinkedIn Learning membership to help you keep growing and learning.
- First dibs on new products.
- A generous discount on DECIEM products for you, your family, and your friends.

**BUILDING GROWTH TO POWER GOOD**

We are a People first company that lives by our core values to
- Do the right thing
- Create impact
- Respect small things
- ❤️ Care too much
- Be the future

These values continue to guide us in all that we do. Along the way, we’ve been honoured to win some pretty incredible awards, including a CEW Achiever Award, Best Skincare Brand at Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global. We’re still blushing

**SUSTAINABILITY AND SOCIAL IMPACT**

DECIEM’s objective is to build growth and do good things while prioritizing people, animals, and the Earth.

Our Sustainability strategy is focused on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation.

In 2020, DECIEM established the Good Fund to support both large and grassroots charities in response to global events.

**CREATING A HUMAN WORLD OF BEAUTY**

DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable chang