
Service Delivery Coordinator
7 days ago
Service Delivery Coordinator - Permanent - Full time
More about the company:
Welcome to CMG
A national company with a centralised call centre allows CMG to service you at your point of need. Working with a pool of professionally trained technicians, CMG will match skill sets to meet your service requirements. Building relationships, embracing new technologies and openly communicating will see us achieve results together.
At CMG Smart Services, exceptional customer service is at the heart of our success. We are a well-established company having delivered printer and innovative service support for over 25 years.
As a **Service Delivery Coordinator**, you will work with customers, business partners and our team of field technicians to ensure that we deliver on our promise for outstanding service. The role offers a great deal of variation and complexity, so no two days are the same.
We are looking for a warm hearted, can-do team player who enjoys providing exceptional service to join our busy, close-knit, and friendly team environment at our Port Melbourne head office.
**On a typical day**:
- Answer customer calls, service queries, process service requests and payments
- Scheduling and planning of our technician’s visits to customers to deliver service and installation requirements meeting SLA and KPIs
- Liaising with the relevant internal and external parties to manage and resolve all issues related to service delivery
- Ordering parts and arranging for necessary repairs and services
- Providing support to our field technicians
- Managing workflows to keep service delivery timely
**What you will bring to our team**:
- A willing and positive attitude is a must
- Works well under pressure in a team environment
- An ability to grasp multiple concepts quickly
- Proven problem-solving skills
- Strong stakeholder management skills
- Excellent communication and negotiation skills
- Proficient in the use of Microsoft Office
**Our benefits**
- A competitive salary and employee incentive and recognition schemes
- Learning and development opportunities
- An inclusive, supportive, and close-knit team
- Friday team lunches
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