Workers Compensation Specialist

Business Unit:
**People Services**
- Function:
**People, Risk, Safety & Sustainability**
- Job Code:
**TBC**

**Workers Compensation Specialist**
- Exciting new opportunity in a newly created position.
- Be part of a friendly and supportive team that values collaboration.
- Gain exposure to the broader Workplace Relations team and tackle diverse issues
- V/Line’s purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport - connecting them to jobs, education, family and friends, services, tourism and trade._
- V/Line is experiencing significant growth and we’re delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 3100 committed team members who are up to the challenge._

**About the role**

As the Workers Compensation Specialist, you are integral to the success of V/Line’s People, Risk, Safety and Sustainability Group.

Reporting to the Head of Workplace Relations, you will be responsible for managing and coordinating workers compensation activities. This role emphasises building collaborative relationships with Workcover agencies, insurers, leaders, and staff to facilitate effective case management.

The specialist will oversee all active workers' compensation claims within the organisation, addressing both administrative and strategic aspects.

Key accountabilities include:

- Advising and guiding leaders on effective workers compensation management to minimise organisational impact.
- Coordinating and overseeing compensation claims for V/Line, ensuring all administrative requirements are met.
- Communicating with staff about claims, entitlements, and changes to employment conditions.
- Reviewing and concluding long-term claims, balancing individual welfare and organisational needs.
- Leading investigations, mediation, and appeals to represent V/Line’s interests effectively.
- Collaborating on return-to-work plans to prioritise returning injured workers to active duty.

**About you**

You are a proactive and empathetic individual, passionate about getting the best outcome for both employees and the organisation. You are highly organised, with a keen eye for detail and exceptional time management skills.
- Previous case management experience, ideally within a work cover or insurance field
- Excellent knowledge of workers compensation legislation and insurer requirements.
- Understanding of injury management and rehabilitation practices.
- Demonstrated problem-solving and conflict resolution skills, with a focus on early intervention and return to work.
- Strong customer service focus, with excellent written and verbal communication skills.
- Exceptional interpersonal skills, with the ability to influence and negotiate effectively.
- Excellent administrative skills and ability to work autonomously
- Demonstrated alignment with V/Line’s values of responsiveness, integrity, impartiality, accountability, respect, leadership and human rights.

If your skills or experience don’t exactly match our listed requirements, we still encourage you to apply. We value diverse perspectives and believe in the potential for growth and development.

**Why V/Line**

In addition to free myki travel, we offer:

- ** Community impact -**Make a genuine difference. Work in a role that connects Victorians, every day.
- ** Huge potential -** We’re transforming, and you can too. Be a change maker, recognised for your contribution and creativity.
- ** Dynamic environment -** V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.
- ** Collaborative team -** You’ll be part of a broader supportive team. Surround yourself with talented, passionate peers.
- ** Flexible working -** We support flexible working. Work in a way that supports you to thrive in your role.

As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability. We are also proud to be endorsed by Work 180 as a great place for women to work, second year in a row.

We proudly acknowledge First Peoples of Victoria. We acknowledge their ongoing strength in practicing the world’s oldest living culture. We acknowledge the Traditional Owners’ lands, waters, and skies on which we live and pay respects to their Elders past and present.

At V/Line, safety is our priority. Successful applicants will undergo relevant pre-employment and medical checks to meet our safeworking standards.

Applications close**:Wednesday 12th March