Claims Consultant

2 weeks ago

Sydney, Australia IAG New Zealand Full time

Make a difference as a **CTP Claims Consultant.** Join the largest general insurance group in Australia and New Zealand.

**Your Role**

We’ve got great permanent opportunities for CTP (Compulsory Third Party) claims consultants to join our supportive team based in Gadigal Country (Sydney CBD). You’ll manage a portfolio of CTP Claims, supporting people who have sustained an injury in a motor vehicle accident. Focused on the health and recovery of injured persons, your goal is to manage claims in accordance with the relevant legislation and find ways to facilitate recovery and return to work.

This role offers a **hybrid environment**, with a requirement to work from the office at least one day per week with additional requirements for office attendance during initial training and according to business needs.

With full training provided, you’ll be required to work **Monday to Friday 8:30am
- 5pm**, with some flexibility.

**On Offer**

Joining IAG you’ll have access to:
- Boosted superannuation with 13% as standard-
- Up to 50% off personal insurance, including home and motor insurance-
- 5 myLeave days per year on top of annual leave-
- Work from home and many more flexibility options with myFlex-
- Industry-leading 20 weeks paid parental leave available from the day you start-
- Compassionate leave including Sorry Business, early pregnancy loss and extended family bereavement-
- Inclusive leave such as public holiday swap and gender affirmation leave**About You**
- Experience in dealing with customers, problem solve and diffusing conflict
- Strong customer focus including well developed customer service skills
- Good attention to detail and ability to analyse various sources of information
- Outcome focussed with a drive to achieve results
- Computer skills, including an ability to troubleshoot
- Excellent written and verbal communication skills

Managing a portfolio of claims for customers who have sustained a physical or psychological injury as a result of a motor accident, a high level of communication skills, empathy and resilience is an absolute must. In return you’ll be part of a tight knit, customer-centric team that makes a difference.

**ABOUT US**

IAG is the largest general insurance group in Australia and New Zealand. Together our family of brands turns the IAG purpose of making your world a safer place into action by helping, supporting ambitions and making insurance accessible.

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day. We celebrate all viewpoints shaped by life experiences and culture and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

Learn more about who IAG is here.

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