Implementation Specialist

3 days ago

Sydney, Australia Hospitality and Retail Systems Full time

Do not miss this opportunity to join the world’s largest reseller and service provider of Oracle Hospitality | MICROS products. Hospitality and Retail Systems (HRS) offices, products and services span the globe with thousands of systems installed and supported in over 80 countries. Our customers range from small business owners to globally respected brands. We are a smart, progressive, energetic and rapidly growing business focused on servicing the service industries (Hotel, Cruise, Casino, Resort, Spa, Food & Beverage, Sports & Entertainment, Retail) worldwide. This is your opportunity to join the HRS family and enjoy a fast paced, exciting career with us

HRS is growing at an extraordinary rate -- 4x in the last 7 years To support this explosive growth, HRS is seeking individuals with high energy and a passion to learn new technologies while delivering exceptional customer service. If that describes you, HRS would love to talk to you

**Responsibilities**:

- Partners with project management to ensure on-time construction, configuration and installation.
- Provides technical leadership for the end-to-end solution to the implementation team.
- Partners with project management to ensure on-time construction, configuration and installation of the Hotel solution.
- Ensure that our PMS solutions meet all of the specifications and functions that are unique to each of our Hospitality clients.
- Constantly learning about emerging Hotel technologies and how they fit into our product ecosystem.
- Implementation professional who analyses customer needs, configures the solution, and installs it at the customer site.
- Consults directly with the customer to document and analyse customer needs and Hotel operations.
- Resolve any gaps in Product functionality and train our clients on how to use the new product.
- Takes the site live on the system after everything has been configured and everyone has been trained.
- Ensure a smooth transition to the new system.
- After "go-live", provide technical support to the customer.

**Qualifications**:

- At least 2-5 years hospitality industry experience and 2-5 years OPERA product exposure.
- Intimate knowledge of hotel operations.
- Ability to succeed through collaboration and working through other internal and external organizations and individuals.
- Ability to communicate effectively and build rapport with team members and clients.
- Extensive knowledge of the OPERA product suite, PMS, OXI, IFCs.
- Deep Oracle database knowledge as it related to OPERA (table structure and dependencies).
- Able to evaluate and understand individual hotel business needs and business rules to best leverage our products functionality.
- Experience as user of POS Systems helpful.
- Technical experience as it relates to installing Hardware and troubleshooting that Hardware.
- Ability to travel as needed.

**Salary**: $50,000.00 - $70,000.00 per year

**Benefits**:

- Work from home

Schedule:

- 8 hour shift

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