Implementation Specialist

2 weeks ago

Sydney, Australia Naviga Full time

Naviga is looking for an Implementation Specialist in our Sydney office

**Duties**:

- Provide support and consultancy services to new and existing customers
- Diagnose and resolve or re-allocate support cases logged by existing customers or colleagues
- Assist with development of training aids, including training handbooks, multimedia visual aids, computer tutorials, and other reference materials
- Trains users on new or current software modules and packages in person, online or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages.
- Provide customer guidance, recommendations, and solutions throughout the implementation process.
- Share industry knowledge, proven process flows, and best practices to assist them in meeting their business needs.
- Contribute to customer installations, upgrades, add-ons
- Installs, modifies, and makes minor repairs to software systems.
- Assists with QA and Testing of new software releases, additional features and modules
- Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
- Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.
- Carries out software performance tuning.

**Experience**:

- Minimum 3 years in a similar role.

**Salary**: $100,000.00 - $110,000.00 per year

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (preferred)

Ability to Commute:

- Sydney, NSW (required)

Ability to Relocate:

- Sydney, NSW: Relocate before starting work (required)

Work Location: In person

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