Implementation Specialist

DTN is a global leader providing insights and analytics to our customers to feed, fuel, and protect the world. We help people make critical business decisions that impact the agriculture, oil and gas, trading, and weather industries.

It’s a difference you’ve likely felt without even knowing it. From the food on your plate to the gas in your car to the last flight you took, chances are a DTN customer made it possible. And that’s just for starters. That’s why we say, “When our customers prosper, we all win.”

Job Description:
The Implementation Specialist works to bridge the gap between DTN's customer technology implementation and business value realization.

The role requires a combination of technical acumen, project management abilities, and excellent communication skills. The Implementation Specialist and DTN teams ensure successful technical migrations and organizational adoption.

The Implementation Specialist supports the discovery and deployment of services designed to drive successful implementation and adoption of services at DTN customers.

What You will be Responsible for:
Implementation- Executes implementation and adoption strategies tailored to customer implementation and adoption needs and objectives.- Supports the creation of comprehensive documentation for all services, including guidelines, best practices, and training materials.

Customer Engagement- Collaborate with customers to understand and execute business objectives, technical migrations, and change management plans.- Assist in developing project plans and RACIs for customer specific implementation and adoption proposals.- Lead customer meetings, daily stand-ups, and status updates.- Identify and resolve issues that arise during implementation, integration and adoption workstreams.

Change Management- Lead change management plans designed to minimize disruption and maximize user acceptance at the customer.

Team Leadership & Cross-functional Collaboration- Collaborate with Sales, Product, and Support teams to ensure cohesive customer experience.- Act as a liaison between customers and DTN teams to address concerns and escalate issues.

What you will Bring to the Role:
- Strong analytical and strategic thinking skills, with the ability to translate insights into actionable strategies.- Excellent communication and interpersonal skills, adept at building relationships across teams and stakeholders.- Proven project management experience, with the ability to drive initiatives from concept to execution.- Collaborative mindset, comfortable working with cross-functional teams to achieve business objectives.- Proficiency in service design and project management tools, ensuring efficiency and effectiveness in execution.- Strong problem-solving abilities, with a proactive approach to overcoming challenges.- Customer-centric mindset, passionate about delivering value and enhancing the customer experience.- Experience in managing and executing customer implementation and adoption plans with customers in a SaaS environment.- Familiarity with adoption frameworks and methodologies.- Certification in project management (e.g., PMP, PRINCE2).

What you can Expect from DTN:
- Competitive Salary- Flexible working hours- Remote work model (position depended)- Unlimited access to 13k+ courses via learning platform to support employee career advancement- Employee Assistance Program (EAP)

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Why DTN?

OUR VISION: To be the independent, trusted source of insights to our customers who feed, protect, and fuel the world.

OUR MISSION: Empower our customers with intelligent and actionable insights that exceed their expectations and enable their success on a daily basis.

OUR VALUES: Customer-Focused, Forward-Thinking, People-Centric, Solution-Oriented

At DTN, we are an equal opportunity employer. Come join us as we help feed, fuel, and protect the world

** DTN is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled