Implementation Specialist

**About Karbon**

Karbon is the global leader in practice management software for growth-minded accounting firms. We provide an award-winning, highly collaborative cloud platform that streamlines work and communication, enabling the average accounting firm using Karbon to save 16 hours per week, per employee.

We have customers in 34 countries and have grown into a globally distributed team, with our people based throughout the US, Australia, New Zealand, Canada and the United Kingdom. We are well-funded, ranked #1 on G2, have a fantastic team culture, are growing rapidly, and making a global impact.

Our goal is to become the work management platform of choice for accounting firms across the globe, and our Services team plays a crucial role in ensuring that our customers receive a consistent, high-quality onboarding experience.

Karbon is hiring a full-time **Implementation Specialist** to help clients succeed in their business goals by implementing Karbon into their firms. This role is not only onboarding new clients but providing ongoing support along with our Customer Success team through bespoke consulting meetings and process improvements.

**About this role**

Some of your main responsibilities will include:

- Working with our Sales and Success teams to transition customers from sales to onboarding to account management and growth
- Supporting the Sales team by engaging with prospects to position and explain the value of Karbon's services and solutions
- Project Management - create specific onboarding plans for key customers' product adoption and training, ensuring that our clients actualize the value proposition from their investment
- Supporting and collaborating with a team of experts (Process Consultants, Trainers, and Data Import Specialists) to ensure that our customers are onboarded efficiently and that all metrics and objectives are met
- Responding to customer challenges and feedback by recommending solutions and services to address their needs
- Championing the voice of the customer internally and improving their onboarding and overall end-to-end Karbon experience by relaying insights and product feedback to our Product, Engineering, and Design teams for improvements and roadmapping

**About You**
- Previous roles as an accountant/bookkeeper and/or onboarding specialist are desirable
- Demonstrable experience managing implementation and successful delivery of SaaS and/or on-premises business solutions
- Effective project management skills including the ability to manage resources on a cross-functional team
- Excellent communication skills — you should be able to explain complex concepts clearly and concisely and give consultative advice to help customers grow their performance
- Professional spoken and written English (fluency in other major languages is a plus but not required)
- Previous experience with Workflow, Accounting, or Project Management software
- Physically based in Eastern Australia
- Prior accounting industry experience a plus

**Why work at Karbon?**
- Gain global experience across USA, New Zealand, UK, and Canada
- 4 weeks annual leave plus 5 extra "Karbon Days" off a year
- Flexible working environment
- Work with (and learn from) an experienced, high-performing team
- Be part of a fast-growing company that firmly believes in promoting high performers from within
- A collaborative, team-oriented culture that embraces diversity, invests in development, and provides consistent feedback
- Generous parental leave

When we look for talent to join our team, we want unique, creative, and amazing people that align with values, and help us build a world-class product and company.

Diversity and inclusion are fundamental to who we are, and what has always made us tick.

We recruit and reward people based on capability and performance. We don't discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions, that may hinder inclusion in the organization.

Generally, if you are a good person, we want to talk to you.