Customer Service Officer

**Do you want to improve your skills or kickstart your career within Disability Employment Services or Administration?**

Do you have excellent organisational skills and a willingness to contribute to a positive culture across all our workplaces? MatchWorks is looking for a **Customer Service Officer **to join our **St Albans** office

At MatchWorks, we believe everyone deserves the opportunity to work. That is why, every year, we help thousands of people from all backgrounds, ages, and abilities to find sustainable employment.

We are also part of the genU family, and we proudly reinvest our profits back into the communities we work within to help people lead their best lives

At genU, we’re not all the same. And that’s one of our greatest strengths. We draw on the differences in who we are, what we’ve experienced, and how we think. Because to live our values and to succeed in our vision, we must all be active in building inclusive communities.

**About the Job**

As a Customer Service Officer you will use your skills to provide high quality first point of contact customer service to participants and stakeholders. You will manage the front desk of a vibrant and inclusive office which works in the disability employment services sector. Daily activities will include but aren't limited to, general AD hoc support, supporting staff members and coordinating onsite activities, assisting clients with general matters and more. This role will be varied will suit an individual with good customer service and conflict resolution abilities.
- Provide professional support and service to all customers of MatchWorks - including participants, employers, training
organisations, support services and the general public
- Provide information of servicing arrangement based on specific program of service
- Multitasking abilities to deal with customers face to face and on multiple incoming call lines
- Ensure scheduling of participants is met and consultants are advised of arrival
- Carry out general administration duties including completion of invoice processing through internal systems, postage services, scheduling appointments, stationary ordering and making sure facilities are stocked and available for use

**Skills & Experience**

We are seeking a motivated and enthusiastic** Customer Service Officer**. We are after someone who can provide a high level of customer service and engagement to assist those in the community with various barriers to employment to find suitable work. This is an exceptionally rewarding position where no two days will be the same.
- Demonstrated strong administrative skills including word processing, data entry and filing
- The ability to use office equipment such as photocopiers and facsimile machines
- Proven ability to accurately record and retrieve information using a database system
- The ability to support the team across relevant updates in the community and training space
- A knowledge of RTO's and the NDIS programs is advantageous
- Exhibited strong customer service skills, including telephone manner
- NDIS Worker screening check or willing to obtain one
- Ability to speak Vietnamese highly regarded

**Why us?**

At MatchWorks, we believe everyone deserves the opportunity to work. That is why, every year, we help thousands of people from all backgrounds, ages, and abilities to find sustainable employment. We are also part of the genU family, and we proudly reinvest our profits back into the communities we work within to help people lead their best lives At genU, we’re not all the same. And that’s one of our greatest strengths. We draw on the differences in who we are, what we’ve experienced, and how we think. Because to live our values and to succeed in our vision, we must all be active in building inclusive communities.

Here at genU we're a group of passionate, driven people who want everyone’s lives to be happier and healthier, especially people with disabilities, the ageing and those experiencing disadvantage. We operate solely for community benefit and invest back into the same communities in which our services are delivered.
- genU welcomes diversity, including diversity of race, culture, spirituality, gender, age, identity,_ _ability, and sexuality. We are committed to providing a safe and inclusive environment for all and living the values of genU each and every day._

There are so many benefits available when you work with MatchWorks, some of which include
- **Investment in you**:In addition to a comprehensive induction program & ongoing professional development, genU is committed to providing opportunities for career progression. You will have access to a range of accredited training modules, staff mentoring programs and our internal jobs board.
- **Commitment to staff Health & Wellbeing**: 24/7 access to an innovative, holistic employee assistance program that supports your emotional, mental, financial, and physical health.
- **Increase your take home pay**: Salar