Computer Technician

2 weeks ago

Brisbane, Australia Muscatech Full time

We perform a wide variety of onsite IT support services for our customers, both locally and in regional locations. The role will involve supporting our customers with the following types of services:

- PC Hardware Refresh Projects
- Operating System (SOE) Uplift Projects (Windows 7 to Windows 10)
- Office Relocation Projects
- Office Fit Out Projects
- Assisting with changes in rack enclosures in communications rooms and data centres - installing or refreshing various types of rack mount equipment.

Minimum Education:

- Diploma of Information Technology or
- Advanced Diploma of Computer Systems Engineering or similar
- Any previous experience applicable to the advertised role

General technical skills required:

- Level 1 & 2 support for Windows 10 & 11.
- Level 1 & 2 hardware support for desktop, notebook, thin client and tablet computers.
- Previous experience utilising the SCCM Configuration Manager and the SCCM Software Centre on end point devices is strongly desired.
- Experience performing general administration activities in Office 365, Active Directory, Exchange
- Experience with installing and removing hardware in Rack Enclosures - Servers, Switches, Routers, UPS, Field Patching etc

Other functions required as part of the role:

- Prioritise new support requests and existing work orders, provide timely and effective technical support as required.
- Document any issues identified during and after deployments & installations.
- Document any solutions as required and notify relevant personnel.
- Record and maintain accurate service details, time records and job notes.
- Maintain awareness and active involvement in safety in order to prevent injuries to yourself, colleagues and customers.
- Work within the time limits as assigned for specific tasks.
- Good spoken and written communication abilities.
- Current police checks may be required by some customers.
- Excellent customer service skills.

General personal skills required:

- The right attitude - can do, friendly, approachable, flexible, a team player.
- Ability to work independently or as a member of a team where required.
- Well organised.
- Leaders - we are looking for staff that are able to lead small teams of technicians while onsite.
- Current drivers licence and own vehicle.

**Job Types**: Subcontract, Casual

**Salary**: $30.00 - $40.00 per hour

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay

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