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Nab Customer Service Advisor

3 weeks ago

Melbourne City Centre, Australia HAYS Full time

**Your new company**:
This is your opportunity to be a part of NAB where you get to define your career path.
You get make a real difference to the communities and are rewarded and recognised for the value you bring. NAB is a diverse and inclusive workplace lots of opportunities. Here’s a place for you to grow

**Your new role**:
As a Customer Support Advisor for NAB your main responsibilities will include:

- Providing exceptional customer service and tailored solutions for overdue accounts via outbound calls
- Discussing potential hardship arrangements and ideal payment methods for customers
- Educating the customer on services which they can use to help them better manage their accounts.

This is a part time role where you get to pick your shifts based on your schedules and availability.

Your working week will be from Mon - Fri between 8 am - 8pm.

This is a rotating roster with minimum 4 hour shifts. The role pays $32.69 per hour + Super

**What you'll need to succeed**
To be considered for this role, you will need to have the following:

- Excellent verbal and written communication skills and a good understanding of customer needs.
- Previous customer service experience
- Individuals who strive to deliver excellent customer service and are customer centric

You will be required to complete online testing to ensure the key competencies in the role are addressed. These include, attention to detail, adaptability, resilience and empathy.

**What you'll get in return**:
In exchange for your commitment, you will be offered extensive training, a great opportunity to learn and develop new skills while enabling you to build a rewarding career within NAB.

NAB strives to deliver exceptional outcomes that push the limits and expectations of their employees.

**What you need to do now**

**LHS 297508** #2707981