Customer Service Officer

**HOW TO APPLY: Submit your resume and a genuine cover letter about why you want the role at iPlay (not a generic copy and paste about you profile).**

**Want a job where FUN is part of your job description?**

iPlay Australia is a fast-growing leader in the Out-of-Home Entertainment industry, delivering high-energy fun across 25+ venues nationwide — including arcades, bowling, go-karting, and adventure attractions. Our Support Office Contact Centre is the heartbeat of the guest journey, ensuring every booking runs smoothly and every customer experience starts with a bang

Proudly family-owned and independent, we put people first — offering great value, exciting multi-attraction venues, and inclusive fun for all ages and play styles. At iPlay, it’s all about creating memorable moments through connection, competition, and good times under one roof.

**About the Role**

You’ll be right in the thick of the action, working in our buzzing contact centre like a pro — handling calls, messages, bookings, and the odd curveball with ease. From smooth chats to sharp record-keeping, you're the master of making things happen. You'll fuel fun sales campaigns, upsell like a champ, and lock in bookings without a hitch. Most importantly, you’ll turn every customer interaction into a win, keeping things fast, fun, and full of good vibes — just the way we like it This is a fast-paced, team-focused role based in Woolloongabba, working alongside other Sales & Service team and reporting to the Team Lead.

**Key Responsibilities**
- Handle inbound/outbound calls and online enquiries, promoting bookings and following up on sales leads.
- Manage bookings accurately, including confirmations, modifications, and coordinating extras like catering.
- Follow up post-event for feedback and escalate issues professionally.
- Monitor and respond to social media comments, managing content per brand guidelines.
- Provide clear, friendly customer service, resolving complaints with empathy.
- Prepare invoices, communicate payment deadlines, and assist with finance queries.

**What We’re Looking For**
- At least 6 months of customer service or hospitality experience (retail, hospo, call centre or similar). Extra points if you have experience working in family entertainment centres.
- Strong communication skills with a friendly, solutions-focused approach
- Good computer and typing skills with the ability to multitask
- Positive attitude, calm under pressure, and enjoys working in a small, vibrant team
- Flexible to work across a rotating roster (weekdays and weekends)

**What’s in It for You**
- Based in our Woolloongabba Head Office (close to transport, cafés, and amenities)
- Supportive, team-first environment where fun is at the heart of what we do
- Staff discounts, incentive programs, and opportunities to progress into leadership roles as we grow
- A full-time, permanent role in a growing national company
- Real career growth opportunities as we continue to expand nationwide
- A workplace where laughs, energy, and teamwork are as important as KPIs

**HOW TO APPLY: Submit your resume and a genuine cover letter about why you want the role at iPlay (not a generic copy and paste about you profile).**

Pay: $50,000.00 per year

Application Question(s):

- Do you have experience in a sales role?
- How many years' experience do you have as a Customer Service Representative?
- Have you worked in a call centre before?
- How much notice are you required to give your current employer?
- Do you have a current Police Check (National Police Certificate) for employment?

Work Authorisation:

- Australia (preferred)

Work Location: In person