Guest Service Agent

5 days ago

Woolloongabba, Queensland, Australia Gabba Central Apartments Full time $45,000 - $60,000 per year

Front Office – Guest Services Agent

Gabba Central Apartments is a busy apartment hotel, located next to The Gabba and a short walk from Southbank entertainment district including QPAC, the Brisbane Convention Centre and some of the best restaurants, cafes and bars in Brisbane.

We are currently seeking a motivated and hands on full-time Front Office Guest Services Agent to join our team.

In this role, you will be responsible for assisting in the day-to-day Front Office operations, liaising with Housekeeping, and ensuring the delivery of excellent service standards.

The key responsibilities of this role include:

  • Assisting in the Front Office daily operations
  • Assisting with guest enquiries via phone, email, or in person and making reservations and recommendations
  • Assisting with guest arrivals and departures, following set check-in / check-out procedures
  • Achieving guest satisfaction targets and exhibiting excellent customer service
  • Liaising with Housekeeping and Maintenance on a daily basis
  • Ensure public areas are clean and well presented with regular monitoring.

To be successful in this role you will have proven strong performance in hotel reception and customer service, as well as the following skills:

  • Proven experience in similar positions within a hotel Front Office environment
  • Self-motivated and a genuine passion for hospitality and customer service
  • Solid knowledge of all Rooms Division areas including Front Office, Reservations, Housekeeping, and Guest Services
  • Excellent communication skills and the ability to work closely with all hotel departments
  • Excellent time management skills
  • Friendly, outgoing personality and a high standard of personal presentation
  • The ability to act without prior authority in all matters concerning the safety, security and well-being of all hotel guests, patrons, and staff in the absence of management
  • The ability to work independently and as part of a team environment
  • Excellent computer skills
  • Experience with RMS and Strata hotels is desired, but not essential.

Further to this experience, to be successful in this role, you will have unlimited work rights in Australia and will be available to work varied shifts from mornings to afternoons, including weekends and public holidays, as per our business demands.

This is a highly rewarding, sought after role offering the opportunity to work with industry professionals, a close-knit team, at a well-established property.

  • Sales Associate to Denis Najzar

    3 days ago

    Woolloongabba, Queensland, Australia Place Estate Agents Full time $60,000 - $120,000 per year

    Place Woolloongabba, centrally located just a short walk from the iconic Gabba Stadium, is seeking a talent Sales Associate to join the Denis Najzar team. Led by industry leaders James Curtain, Denis Najzar, and Mitchell Smith, the office combines extensive experience, exceptional market knowledge, and a commitment to premium service.With a team of 40...

  • Call Centre Agent

    2 weeks ago

    Woolloongabba, Queensland, Australia Community Collective Australia Full time $60,000 - $80,000 per year

    About Us:Community Collective Australia provide ethical and trusted face to face sales and fundraising campaigns for our charitable partners. Through our passionate teams, we inspire the community to support a range of charitable causes.We are looking for a super star with exceptional customer service skills to join our office team as a Telecommunications...

  • Casual Food and Beverage Staff

    2 days ago

    Woolloongabba, Queensland, Australia O'Brien Group Australia Full time $40,000 - $60,000 per year

    Location: Woolloongabba, QLDVenue: The GabbaThe O'Brien Group is thrilled to offer an exciting opportunity to join our Food and Beverage team at The Gabba for the upcoming Cricket season, where we'll be hosting the cricket's oldest rivalry The Ashes, Big Bash League and T20 International.This casual role provides flexible working hours, including weekday...

  • Casual Food and Beverage Staff

    1 day ago

    Woolloongabba, Queensland, Australia O'Brien Group Australia Full time $40,000 - $60,000 per year

    Location: WoolloongabbaVenue: The GabbaAbout the OpportunityThe O'Brien Group is thrilled to offer an exciting opportunity to join our Food and Beverage team at The Gabba for the upcoming Cricket season, where we'll be hosting the cricket's oldest rivalry The Ashes, Big Bash League and T20 International.This casual role provides flexible working hours,...

  • Service Advisor

    1 week ago

    Woolloongabba, Australia Southside Toyota Full time

    **Essential Skills**: - Ability to consistently provide an exceptional Guest Experience that exceeds our Guests expectations, and provides an “Oh What a Feeling”, - Awareness and ability to work efficiently, - Strong time management & organisational skills, - Ability to support and work with other team members and departments - Reliability is very...

  • Service and Sales Team Lead

    2 weeks ago

    Woolloongabba QLD, Australia iPlay Australia Group Full time $60,000 - $80,000 per year

    Service & Sales Team Lead – iPlay AustraliaHOW TO APPLY: Submit your resume and a genuine cover letter about why you want the role at iPlay (not a generic copy and paste about you profile).Be the Leader Who Brings the FunAt iPlay, we believe entertainment isn't just something you do — it's something you feel. Every visit comes with the same guarantee:...

  • Prospector

    4 days ago

    Woolloongabba, Australia Place Estate Agents Full time

    Place Woolloongabba is an innovative, market leading and high performing Residential Real Estate Agency in Brisbane and we’re passionate about growing people and seeing them succeed in both work and life. This position will support both business Directors as well as the office to prospect within Brisbane’s inner south-east and run open homes. This...

  • Social Worker

    2 weeks ago

    Woolloongabba, Australia Queensland Specialist Centre Full time

    We currently have an opportunity for a highly motivated and people oriented individual to join our organisation as a Social Worker based in our Suites at Queensland Specialist Centre. The successful applicant would need to have experience working in a mental health role in an organised and adaptable manner. Strong interpersonal skills are paramount as the...

  • Call Centre Agent

    5 days ago

    Woolloongabba, Australia Community Collective Australia Full time

    **About Us**: Community Collective Australia provide ethical and trusted face to face sales and fundraising campaigns for our charitable partners. Through our passionate teams, we inspire the community to support a range of charitable causes. We are looking for a super star with exceptional customer service skills to join our office team as a...

  • Front Office Receptionist

    2 weeks ago

    Woolloongabba, Australia Quest Woolloongabba Full time

    **About Us**: Quest Woolloongabba is part of **Quest Apartment Hotels**, the largest and fastest-growing serviced apartment brand in Australasia. With a network of over 170 franchised properties across Australia, New Zealand, and Fiji, Quest has been a leader in providing accommodation solutions for the extended-stay corporate traveler for over 30 years....

  • Assistant Manager

    2 days ago

    Woolloongabba, Australia ALH Hotels Full time

    Job Description **Assistant Manager**: - **Morrison Hotel** - $74,000 salary + Bonus + Team Benefits - Rotational Roster - Amazing perks - check out our full benefits at the bottom of this ad Are you ready to take your hospitality career to the next level? The iconic Morrison Hotel, known for its legendary steaks, vibrant atmosphere, and exceptional...

  • Sales Representative

    1 week ago

    Woolloongabba, Australia Community Collective Australia Full time

    **Ready to ditch ordinary and get paid for being outgoing?** Join **Community Collective** as a **Sales Representative** and turn your people skills into a high-income career. We’re one of Australia’s Best Places to Work (2024) and expanding fast across Aus and NZ. If you’ve got energy, confidence, and a drive to grow — we want you on the...

  • Housekeeper/room Attendant

    2 weeks ago

    Woolloongabba, Australia Quest Woolloongabba Full time

    Quest Serviced Apartments is the largest and fastest growing serviced apartment operator in Australasia with a network of over 170 franchised properties across Australia, New Zealand and Fiji. For over 24 years Quest have provided convenient locations, reliable standards and flexible living conditions for the extended stay corporate traveller who comprise...

  • Housekeeper/room Attendant

    7 days ago

    Woolloongabba, Australia Quest Woolloongabba Full time

    Quest Serviced Apartments is the largest and fastest growing serviced apartment operator in Australasia with a network of over 170 franchised properties across Australia, New Zealand and Fiji. For over 24 years Quest have provided convenient locations, reliable standards and flexible living conditions for the extended stay corporate traveller who comprise...