Specialist Support Coordination Manager

**Summary**
- Be part of an engaging team that thrives on challenges
- Competitive remuneration package with salary packaging benefits available
- Ongoing Full time opportunity with flexible work arrangements

**About the Opportunity**

To deliver quality Support Coordination for participants with a disability utilising a specialist approach and support participants with high complex needs and/or experiencing high levels of risks with the aim of reducing complexity, building capacity and resilience, and assisting to connect with supports.

Specialist Support Coordinators work in a way that is reflective and grounded in our organisational values and principles. Through building relationships, we follow best practice approaches and are accountable for the delivery against outcomes identified by participants.

Duties of this role may include but are not limited to the following:

- Perform Specialist Support Coordination to assist participants in implementing their NDIS plan.
- Coordinate services in participants’ NDIS plans including the management of complex multi-disciplinary teams.
- Deliver high quality services in a timely manner including mandatory reporting to the NDIA and meeting Immunity Care guidelines.
- Provide advice and consultation with participants, their families and other stakeholders in response to complex and challenging situations.
- Develop action plans following consultation with participants, their families and other stakeholders to resolve challenges arising from complexity.
- Provide support and advice to other support coordinators in relation to support coordination delivery.
- Working with stakeholders to ensure the delivery of quality services are in line with funding.
- You will serve as the spokesperson and liaison for Immunity Care, including effectively managing relations with external stakeholders, suppliers and NDIS.
- Work with Immunity Care’s management team to assist with new client delivery whilst supporting and building on Immunity Care’s current pipeline of clients.
- Community Engagement_
- Actively promote Immunity Care NDIS Services to the Community, Plan Managers, LACs and allied health professionals
- Develop and maintain professional relationships with clients, their support networks, other service providers and allied health professionals
- Assist with the development of NDIS education and promotional resources

**About You**
- We are looking for someone with:_
- 2+ years of experience in a previous role
- Expert communication (both written and oral) skills and able to manage complex relationships
- Flexible and able to work effectively within a changing environment
- Great level of understanding of the NDIS system and price guide.
- A tertiary qualification in one of the below disciplines:

- Psychology;
- Occupational Therapy;
- Social Work;
- Speech Pathology;
- Other highly trained allied health profession;
- Developmental education; or
- Social and /or health science.
- Essential:_
- Membership to with a regulatory body relevant to the tertiary degree (e.g. AHPRA, AASW)
- Minimum two years’ experience providing Support Coordination or Case Management with complex clients.
- Knowledge of National Disability Insurance Scheme and relevant legislation including the NDIS Act 2013 and Disability Act 2006.
- Benefits of working with Immunity Care include:_
- Diverse and inclusive organisation
- Attractive Salary Packaging benefits
- Supportive learning and development environment
- Culture of continuous improvement
- Recognition

**About Immunity Care**

Immunity Care is an inclusive and equal opportunity employer with a strong commitment to safety. Immunity Care embraces differences because we know that diversity and inclusion help us to attract, recruit, engage and retain talented people.

**Our commitment to Diversity**

At Immunity Care, we embrace differences in gender, age, ethnicity, race, cultural background, disability and religion. We know that diversity and inclusion helps us to attract, recruit, engage and retain a team of talented people.

**Our commitment to Safety**

Immunity Care is committed to the safety of its clients and employees, taking a zero-tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

**Job Type**: Part-time
Part-time hours: 20 per week

**Salary**: $35.00 - $55.00 per hour

**Benefits**:

- Professional development assistance
- Salary packaging

Schedule:

- 8 hour shift

Supplemental pay types:

- Commission
- Overtime pay
- Penalty rates
- Performance bonus

Ability to commute/relocate:

- Epping, VIC: Reliably commute or planning to relocate before starting work (required)

Licence/Certification:

- Working with Children Check (preferred)
- Driver Licence (preferred)

Work Authorisation:

- Australia (preferred)