Team Leader

6 days ago

Sydney Western Suburbs, Australia HAYS Full time

Team Leading Opportunity | Australia and New Zealand's essential services provider | Parramatta | 85k + super

**Your new company**
***
Work for one of the largest essential services providers in Australia and New Zealand. We specialise in the long-term operation, maintenance, and management of critical public and private assets and infrastructure. We pride ourselves on safe and sustainable services for our corporate and government clients across a broad range of sectors, including transport, telecommunications, utilities, defence, water, energy, resources and social infrastructure.

**Your new role**
***
Reporting to the Senior Manager, the Team Leader is responsible for the day-to-day operations of approx. 25 Customer Service Coordinators. This involves setting targets, ensuring customer calls are handled professionally, providing coaching, and mentoring the team.
- Work closely with the team in developing, mentoring, and motivating them to deliver contract outcomes and role objectives
- Proactively supervise and coordinate activities of the Customer Support Coordinators to ensure a high quality, relevant client experience
- Ensure training and development plans are maintained for all team members
- Maintain and update various databases, spreadsheets, and documents
- Manage daily/weekly/monthly rosters via the workforce management system
- Call queue monitoring throughout the day and managing adjustments as required to meet service levels

**What you'll need to succeed**
- 1-2 years' experience leading a team
- Excellent people management abilities
- A collaborative and engaging working style
- Thrive working in fast paced and high-volume environments
- Known for your self-awareness and emotional intelligence
- You pride yourself on your excellent communication skills

**What you'll get in return**
- A salary of $85,000 + super
- Central office location in Parramatta
- Supportive, friendly, and diverse office environment
- Comprehensive onboarding training program designed to set you up for success, continued support and professional development
- Manage, nurture, and grow your own team

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2750017

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