Sales Administrator

Hybrid role either in North Parramatta or Campbelltown
- Staff benefits including 5 weeks leave & Salary Packaging
- We are committed to your success and will support you

**Why Join Us?**

**We believe in taking care of our people. Here’s how we support our employees**:

- ** 5 Weeks of Annual Leave**- Enjoy a generous work-life balance with five weeks of paid time off each year.
- ** Salary Packaging**- Maximize your take-home pay with salary packaging options, including up to $15,900 and $2,650 for meals and entertainment.
- ** Fitness Passport & Discounts**- Access a variety of fitness centers, discounted insurance, and exclusive offers through Perkbox to help you live your healthiest and happiest life.
- ** 13 Days of Paid Sick Leave**- We understand the importance of your health, offering 13 days of paid sick leave each year.
- ** 14 Weeks of Paid Maternity Leave**- After 12 months of service, you’ll enjoy 14 weeks of paid maternity leave to support your growing family.

**About the opportunity**:
We are building a new approach to our Sales function and this includes the **Sales Administrator** which is a brand-new role to work in partnership with the **Sales Development Manager** to build up and support our new Sales team.

You will be the key person working alongside the **Sales Development Manager**, to ensure that our campaigns, expos, and promotions are organised, well-presented and consistent in approach across regions and services.

The **Sales Administrator** will also be a primary point of interaction with **business**, managing general and urgent customer inquiries, ensuring timely reporting and analysis to allow us to track progress and meet our KPIs.

This is your hands-on opportunity to help us shape an effective, results-driven team as we grow our services across NSW and Queensland.

**Role Requirements**:

- I am a strong self-starter and a natural organiser.
- I have deep knowledge of the disability sector, the NDIS, and disability housing.
- I communicate with clarity and confidence, both verbally and in writing.
- I excel in data analysis and reporting, turning information into insight.
- I work independently with initiative, and I thrive in collaborative team environments.
- I bring strong attention to detail and effectively manage multiple tasks to support team members across various regions and services.
- I have a solid understanding of Salesforce and similar CRM systems, and I use them effectively to drive results.

**Typical duties might include**:

- **Coordinating allocation of enquiries/leads**
- Ensures timely follow-up, improved lead conversion, and efficient use of team resources.
- ** Acting as the first point of contact for enquiries**
- Delivers a positive first impression, increases customer satisfaction, and ensures urgent matters are promptly addressed.
- ** Organising and collating reporting**
- Enables data-driven decisions, tracks performance, and identifies opportunities for growth or improvement.
- ** Coordinating major expos and events**
- Increases brand visibility, builds strategic relationships, and generates qualified leads.
- Drives inbound enquiries, nurtures leads, and boosts customer acquisition through targeted communication.
- ** Organising and providing sales collateral**
- Supports consistent messaging, equips the sales team, and enhances professionalism in customer interactions.
- ** Maintaining service matrix and NDIS funding information**
- Ensures accurate service delivery, builds trust with customers, and maintains compliance with NDIS rules.
- ** Organising housing sales campaigns**
- Increases housing occupancy, supports revenue targets, and matches services to participant needs.
- ** Coordinating development of referrer lists**
- Strengthens referral networks, enhances pipeline quality, and broadens market reach.
- ** Supporting sales team meetings**
- Improves alignment, tracks progress on goals, and fosters accountability and collaboration.
- ** Participating in WH&S procedures**
- Contributes to a safe and compliant workplace, reducing incidents and supporting staff wellbeing.
- ** Being culturally responsive**
- Ensures inclusive service delivery and builds trust with diverse communities.
- ** Working within legislative frameworks**
- Maintains legal compliance, protects customer rights, and supports ethical service delivery.
- ** Adhering to policies and values**
- Promotes a positive organizational culture and ensures integrity in all actions.

**Essential Qualification and Experience**:

- I effectively manage complex and competing tasks across multiple service areas, delivering results on time and with precision.
- I track and report sales and customer data to generate insights that drive growth and enhance customer relationships.
- I confidently sell complex services by understanding client needs and offering tailored, value-driven solutions that convert.

**About Northcott**:
Northcott is a not-for-profit disability service provi