Track Access Desk Supervisor

4 days ago

Docklands, Australia Metro Trains Melbourne Full time

**Location**: Docklands, VIC, AU

**Company**:metrotrain

Metro is a
**multi-award winning** organisation, and we pride ourselves on our team of
**honest**, high performing professionals who are talented, inclusive, and
**safety **focused, and who are at the core of our success.

You will be joining an organisation that is known as a global leader in its field, but also prides itself on being dynamic, embracing new technologies, and focused on customer service. Our aim is to promote a work/life balance, to allow team members to bring their best to work, and to truly be focused on a common goal: providing a world-class railway service.

**The role**:
We are currently seeking a Track Access Desk Supervisor to provide supervision and management of the TAD functions. The role be responsible for ensuring the TAD provides sufficient 24/7 support to the business and to provide accurate reporting and analysis for the TAD functions.

**Duties Include**:
- Lead and manage the Track Access Desk Officers.-
- Develop, manage, and review rosters to ensure the TAD function is covered 24/7.-
- Ensure all rosters are entered into RosterOn weekly.-
- Prepare Track Protection Diagrams for ARMS requests for Track Force Protection for review and approval by the Safeworking Protection Manager.-
- Undertake Track Access Desk duties during peak periods.-
- Ensure MTM fatigue management procedures can be implemented for the TAD.-
- Escalate any issues or incidents reported to the Track Access Desk to the Track Safety Manager.-
- Gather information on track protection practices, TAD call volumes and analyse to determine trends, solutions and make recommendations.-
- Maintain Safeworking equipment supplies and ensure registers are kept up to date.**Ideal Skills and Experience**:
- Track Force Protection Coordinator 3.2 or above.-
- Knowledge of the 1994 Book of Rules & Operating Procedures (Revision 7).-
- Sound knowledge of Safeworking operations, practices and procedures undertaken across the Network.-
- Extensive knowledge of MTM Rail Network.-
- Substantial experience providing service across multiple business areas in a large organisation.-
- Demonstrated ability to manage high volume of critical communications.-
- Experience in using Microsoft Office programs.You will have the opportunity to work for a sustainable industry that is making an immense impact in the lives of millions of Victorians through its current and upcoming city-shaping multibillion dollar infrastructure projects. You will be backed by an engaged leadership team who has an absolute focus on innovation including digitalisation and who will foster a customer service centric environment.

This is a fantastic opportunity to build on the career you've developed to date and take it to the next level by making a tangible impact that matters.

**Ready to apply? Great**

If what you’ve read resonates with your values, experience and career aspirations then we want to hear from you
- .

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