Field Service Technician

1 week ago

Brisbane, Australia Lloyd Connect Full time

Unique opportunity to work with the latest Biometric Technology.
- Full-time role working from home (WFH) & on the road supporting customers.
- Detailed technical training provided and career progression available
- Unique opportunity to work with the latest Biometric Technology.
- Full-time role working from home (WFH) & on the road supporting customers.
- Detailed technical training provided and career progression available

Join market leader in Biometric Technology as their first Field Service Technician for Queensland. Ensure quality technical advice & support sales on Polaroid photography products and ID Station Biometric systems to customers across Queensland.

The role of the Field Service Technician is primarily on the road as the frontline contact for clients seeking support with ID Station and photographic products. Support covers, equipment or software configuration, fault finding and fixes. Support is provided on-site or via phone or team viewer.

**Your key responsibilities will include;**
- Providing technical advice, system implementation & support to customers.
- Confirming documenting and escalating common problems.
- Liaising with Sales Team, repair centres and key customers.
- Submitting warranty claims for payment.
- Providing support to Polaroid General Manager and Marketing.
- Assisting with training of internal staff and customers on new and existing product ranges.
- Support the Sales team in providing potential leads for growth opportunities.

To be successful in this role you previous experience in a technical support role, have solid written and verbal communication skills with a proven ability to develop excellent relationships. You will need a high level of IT literacy in both software and hardware and the ability to work in a faced paced environment with a customer focused “can do” attitude.

If you are looking for a role where you to spend your time visiting clients on the road and the flexibility to work from home and the opportunity for career growth and development, then this is the role for you

David Lloyd

Head of Executive & IT Recruitment

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