Field Service Technician

17 hours ago


Brisbane, Australia Nordson Full time

General Information

Entity

Nordson Australia/New Zealand

Job Title

Service Technician

Job Family

Technical Services

LOB / Department

Adhesives

Location

Brisbane

Review Date

23rd December 2019

Job Environment

Accountable To

Northern Region Manager (John Williams)

Accountable For

Parts Budget in Queensland

Principal Relationships

Internal

Regional Manager, Sales/Service peers, Customer Service

External

OEM’s, End users, Material Suppliers

Tools

Trade Background, Electrical highly regarded

Travel Requirements

Domestic

10 - 20%, Northern Region adaptable to other regions as required.

International

NZ if required.

Job Summary

The Service Technician will be based in Brisbane and will report to the Regional Manager.

The territory will be focused on specific Key Account and territory responsibilities in the Northern Region (Majority being within NSW and QLD) with potential travel throughout the Northern Region as required. Overseas travel may also be a requirement of the role on an “as needs” basis. e.g.NZ.

The Service Technician will be expected to provide a high level of field equipment support to the customer base through a good grounding of core technical, mechanical and electrical skills coupled with an ability to plan, prioritise and to work in a largely autonomous fashion.

Main Responsibilities/Accountabilities

The Service Technician will be expected to:

- Have shared responsibility for Part budgets in the given Territory.
- Provide a high level of technical service support to the customer base for both Preventative Maintenance and Breakdown situations.
- Promote the technical and performance characteristics of products and make market development calls with other team members and the Regional Manager.
- Have ability to plan and prioritise work commitments in a dynamic environment.
- Display the capability to offer alternate technical solutions to problems.
- Specific project management responsibilities.
- Provide a high level of technical analysis, assessment and advice on existing installed equipment, potential products and projects as well as competitive offerings.
- Specific support to industry and market segments of Food & Beverage, Meat and Agriculture industries, and others as required. Customers including:

- Arnotts, Greens, Parmalat, Fosters, CCA, Castlemaine, Asahi.
- JBS Swift, Teys, and Nippon sites (Oakey, Mackay).
- Orora and Visy.

Characteristics

General critical characteristics sought in a successful Service Technician are:

- To be able to display an understanding of best practice servicing techniques and methods.
- Be able to provide accurate and reliable analysis and assessment of equipment status, scope of work and costing.
- Display effective work organization and planning methods.
- Internal interaction and support visible at all levels of the business.
- Demonstrate good customer service skills and be able to manage customer’s expectations.
- Be an effective, reliable business partner to the existing team, including Regional Managers.
- Be participative in the sales and service team’s operational activities as well as assisting with short and intermediate planning.

Measures

KPI’s as below:

- Territory part sales targets.
- Increase of active Customers and Revenue year on year.
- High communication (written and oral) / administration skills - must have examples for review.
- Amount, Quality and Timeliness of all activities, including prescribed Corporate responsibilities.
- Specific Workday Goals and Targets.

Job Requirements
- Trade certificate in mechanical fitting, industrial instruments, electrical trade or similar.
- Minimum 4 years providing service support in a field service environment.
- Well to highly-developed technical and analytical skills.
- Be immunized against Q fever to cater for working with customers in the meat industry.
- Achieve a minimum electrical disconnect/reconnect license valid for the state of Queensland.
- Good customer service experience and skills.
- Capable interpersonal, communication & negotiation skills.
- Developed computer skills including, Microsoft Outlook, Word, and Excel.
- Strong command in both spoken and written English.
- Ability to schedule and prioritize tasks to consistently meet deadlines with high quality work.
- Meticulous, independent and a good team player

Confirmation

Job Holder Acknowledgement

Manager Verification & Approval

Name:
Name:
Signature & Date:
Signature & Date:



  • Brisbane, Queensland, Australia Private Advertiser Full time $104,000 - $130,878 per year

    About usOur biomedical service and repair company has been operating for over 30 years in SEQ. Our small team provides quality post sales service and support for industry leading brands to a varied range of clientele from individual practitioners, through to private and public hospitals. We offer our employees the opportunity to build a career in an...


  • Brisbane, Queensland, Australia Uphire Full time $60,000 - $80,000 per year

    About the roleYou will be responsible for servicing, diagnosing, and repairing our fleet of elevated work platforms (EWPs), forklifts, and telehandlers both in the workshop and out in the field. This role offers variety, autonomy, and the opportunity to work with a supportive and professional team.What you'll be doingCarry out scheduled servicing and planned...


  • Brisbane, Queensland, Australia Environmental Water Solutions Pty Ltd Full time $60,000 - $90,000 per year

    We're looking for an experienced Service Technician in QLD to join our expanding team of Water Filter Service TechniciansAbout UsComplete Home Filtration is a thriving national business on a mission to deliver healthier, better-tasting water to families across Australia. As we expand our Queensland team, we're looking for a customer-focused Field Service...


  • Brisbane, Australia SMS Professional Full time

    $98,000 to $103,000 + OT + CAR - Field Service Technician - Immediate Start A well renowned Global organisation within the manufacturing industry located in the Southwest suburbs of Brisbane are seeking to expand their trades team with the inclusion of a Field Service Technician. The role will revolve around displaying a high level of customer service by...


  • Brisbane, Australia Winson Group Full time

    About insignia: insignia is a leading Australian-owned label manufacturer and distributor of industrial labelling and coding equipment. We operate in a B2B environment partnering with top tier Fast Moving Consumer Goods (FCMG) providers throughout Australia. An award-winning company, with a result driven focus we have multiple production and warehousing...


  • Brisbane, Australia Toyota Material Handling Australia Full time

    Overview - Global Market Leader in Forklifts & Material Handling Equipment - Friendly Team Environment - Career Progression Opportunity About TMHA: Toyota Material Handling Australia (TMHA) is one of Australia's leading forklift companies. TMHA is fully owned by the Toyota Industries Corporation. TMHA is the exclusive Australian retailer for new sales or...


  • Brisbane, Australia Komatsu Forklifts Australia Full time

    Komatsu Forklifts Australia promote, sell, hire and service the full range of Komatsu forklifts with niche products to ensure that we have the right solution for our customer's needs._ **The Opportunity**: Due to customer growth, our awesome team in Sumner Park are after a Field Service Technician to join Komatsu Forklifts to service our clients. This...


  • Brisbane, Australia CR Mining Full time

    **Field Service Technician**: - Functional area: Service - Onsite or Remote: Onsite - Primary Skills: - Country/Region: AU - City: Brisbane - Location: Brisbane, QLD, AU, 94005 - Company name: Remote Control Technologies Pty Ltd - Date of posting: Feb 21, 2025 RCT is seeking Qualified Trades to join our team with a position available in our Mt Isa...


  • Brisbane, Australia Capstone Industries Full time

    Capstone Industries is an innovative designer, manufacturer, and service support provider of docking equipment, scissor lift tables, freight hoists and other materials handling equipment across Australia. Due to continued growth, we're looking to recruit suitably qualified and experienced tradespeople to be part of our Queensland Field Service Team. As part...

  • Field Technician

    4 days ago


    Brisbane, Australia Modis Full time

    **job Title: Field Technician** **Contract duration: Rolling contract up till 3 years** **Client: Nokia** **Location**:Brisbane/ACT** **Main Purpose of the Role**: Field Technician - Installation / Commissioning / Integration / Troubleshooting / hardware reconfiguration / Antenna Optimization / Troubleshooting / Reporting / Site Audits / Operational &...