Head of Client Partnerships/client Partner

The purpose of this role is to own the day-to-day client relationship and all elements of delivery. Including, implementation of the strategic vision for the client, delivery against the financial targets set and building a trusted relationship with the client.

Job Title:
Head of Client Partnerships/Client Partner

**Job Description**:
dentsu is a network designed for what’s next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy through five global leadership brands; Carat, Dentsu Creative, dentsu X, iProspect and Merkle, each with deep specialisms.

We now have an exceptional leadership opportunity with our Carat NSW team as our next Client Partner. This is a rare chance to lead a well-tenured and strong performing team - and take them to the next level A big chunky client patch with exciting brands and great variety.

Carat is the world’s first media agency and privileged to work with some of the most storied and innovative brands in the world. Most recently named a leader amongst global media agencies by Forrester, Carat is consistently ranked the #1 media agency in the world. With over 12,000 experts in over 100 countries Carat delivers an unparalleled capability to unlock real human understanding and connect people and brands through powerful and engaging media experiences.

The role:
As our next Client Partner, you will immerse yourself and your awesome team in clients’ business: understanding their challenges, objectives, external economic environment, markets they operate in, competitive threats and relevant partner agencies.

Core responsibilities include:

- Deliver innovative and ambitious, strategic and commercial solutions that balance client and agency values working closely with colleagues and clients
- Build strong client relationships as a trusted advisor with senior client and industry stakeholders - ensuring retention and growth
- Manage team to ensure they build strong relationships with their counterparts to deliver outstanding client service
- Uses account plans to stimulate and track future work; manage resources effectively
- Understand client commercial framework and works with senior account leadership to ensure business is run profitably
- Improve client satisfaction to expand existing revenue streams and build new ones
- Manage systems for forecasting accurate spend and track progress

A bit about you:

- Innovative and ambitious - you will demonstrate a true growth mindset, driving growth and excellence of existing accounts, and contributing to new business development
- Proven success translating agency strategy into innovative, executionable business plans for clients that deliver business value
- You will show a passion and excitement for the broader media and advertising community - loving networking, attending events, speaking engagements and industry engagement activities
- Energetic, client obsessed, genuine love of what you do - hungry for growth, change and to set the standard as an industry leader and innovator

What’s in it for you:

- Real flexibility to work when and where you feel most productive with our ‘Be the Best You’ policy which includes a $250 contribution to your home office set up
- The opportunity to give back with dedicated volunteer leave and our whole-company event, One Day for Change
- 5 weeks annual leave after 2 years of service and 3 whole company Wellness days off per year for you to switch off and take your day, your way
- Career Development and Learning & Development opportunities, including access to our global online dentsu University

Joining the dentsu Group, you will find exciting opportunities to collaborate across brands and service-lines, allowing you to offer our clients a unique and evolving service experience as we tap into the capabilities of Merkle and Dentsu Creative to elevate our media offerings

Become a champion for meaningful progress:
If you want to belong to a one global network where opportunities are limitless - we look forward to welcoming you.

**Location**:
Sydney

Brand:
Carat

Time Type:
Full time

Contract Type:
Permanent