Customer Research

2 weeks ago

Sydney, Australia Talent International Full time

**Job Details**:
**Location**

Sydney

**Salary**

AU$900 - AU$955 per day

**Job Type**

Full Time

**Ref**

BBBH99502_1678262756

**Contact**

Priya Gabriel

**Posted**

36 minutes ago

**Customer Research & Insights Lead**

**Kent Street (Hybrid)**

**6 Months Contract**

**$955 p/day + Super**

Talent International is working in partnership with a large government organisation to assist in sourcing an experienced '**Customer Research & Insights Lead**'.

**Key Criteria**:

- Identify, analyse and interpret trends, patterns and stories told through the available customer data to support the development of insights into customer needs
- Support the development of actionable insights within icare schemes and recommendations that enhance business outcomes through voice of customer program
- Mentor and develop scheme customer experience insight analysts to uplift customer insights capability and reporting within schemes to improve customer outcomes
- Manage deep dive customer research initiatives to build-out understanding of customer cohorts and emerging trends that will impact scheme performance and outcomes
- Manage external customer research as required to support strategic innovations and to meet specific project-oriented requirements
- Contribute to board and group executive team customer insight reporting and insights to inform strategic decision making
- Provide information and support required to drive understanding of customers' current and future needs and lead routines that turn insights into action across schemes
- Develop and maintain strong working relationships with key stakeholders to appropriately share information and analytics to drive continuous improvement
- Support the management of programs of work that enhance the customer insights gained across schemes

**Essential requirements**:

- Relevant tertiary education, or equivalent knowledge and skills acquired through extensive practical quantitative research experience
- High level proficiency in Word, Excel and PowerPoint
- Experience with usage of research data analysis packages (e.g. Q,)
- Pre-employment checks

**Typical experience**:

- Strong experience in compiling and analyzing customer data
- Proven track record of communicating customer findings to stakeholders
- Experience with customer feedback tools and software eg Qualtrics

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