Customer Success Manager

**Description**:
Aurora’s Software Solutions team is building **the global investment analytics platform for the energy transition**. Widely adopted by leading energy asset owners, operators, developers, and investors, the platform changes the way that energy market analytics are performed and delivered. To best enable the user experience, both through product development and analysis delivery, Aurora is developing a global technical Customer Success team that provides the critical end-to-end interface between the underlying model development and the end user.

We are currently looking for a Customer Success Manager to join the team in Sydney, to manage the APAC-based Customer Success team and deliver on the strategic objectives of the team. This role sits cross-functionally between the Advisory, Product, Research, and Commercial teams at Aurora, and is critical in enabling the expansion of Aurora’s software product suite in the APAC region.

**Key Responsibilities**:

- Manage the APAC-based Customer Success team and ensure that they are equipped to support Aurora’s software customers in the region
- Work closely with senior management across relevant business functions to define and deliver on the long-term strategic objectives of the team
- Provide specialised oversight and sign-off on key deliverables to ensure quality and consistency in client support
- Coordinate with Customer Success managers of other regions to share best practice, transfer learnings and drive thought-leadership activities across the global team
- Collaborate with the Regional Software Lead for APAC, planning resources to optimise the long-term client support experience across Aurora’s software suite in the region

**What we are looking for**:
Required attributes:

- At least 4 years of professional experience in an analytical and knowledge-driven role, with at least 1 year of experience working in the Australian power market
- Strong communication skills with confidence in client-facing situations
- Demonstrated ability to work cross-functionally and align across stakeholders to deliver strategic outcomes
- Results-driven, with a high degree of persistence in reaching goals and a hands-on approach to ensuring targets are achieved
- Strong analytical capabilities in engineering, business, economics, or similar
- Strong team player

Desirable attributes:

- Experience managing a team
- Knowledge of multiple power markets in APAC
- Power markets analysis and/or modelling experience
- Consulting experience

**What we offer**:

- HCF Private health insurance
- 25 days annual lease
- Novated car leasing
- Paid parental leave
- Specsavers corporate eyecare package
- Direct engagement with clients through Aurora conferences, workshops and webinars
- Access to the Aurora Academy, our training programme offering a range of opportunities to develop your skills within the responsibilities of your role and within the wider context of the industry.
- Access to our Employee Assistance Programme (EAP), offering a complete support network that offers expert advice and compassionate guidance 24/7/365, covering a wide range of personal and professional aspects

The Company is committed to the principle that no employee or job applicant shall receive unfavorable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy and maternity/paternity.

**About Aurora Energy Research**:
From its academic roots, Aurora Energy Research is a thriving, rapidly growing company, currently serving over 600 of the world’s most influential energy sector participants, including utilities, investors, and governments.

While we constantly strive to reach new markets and diversify our product portfolio, we are already active across the globe in Asia-Pacific, Latin America, Europe, and North America, working with leading organisations to provide comprehensive market intelligence, bespoke analytic and advisory services, and cutting-edge software.

We are a diverse team of experts with vast energy, financial, and consulting backgrounds, covering power, hydrogen, carbon, and fossil commodities. With this, we provide data-driven intelligence to fuel strategic decisions in the global energy transformation