Administration/technical Officer

5 days ago

Geelong, Australia City of Greater Geelong Full time

**Administration/Technical Officer**:
**Job no**: 499363
**Work type**: Temporary Full Time
**Classification**: Band 4 ($69,560 - $74,316 pa)
**Categories**: Administration & Support

**About the role**

**Work type: Temporary full time (12-month contract)**
**Classification**: Band 4 $69,560 - $74,316 pa plus super

Key responsibilities include:

- Provide our customers a proactive and seamless customer experience by delivering an up-to-date advisory service, providing service knowledge and expertise.
- Work in a fast-paced environment and carry out a variety of duties by being flexible and adaptable to meet the workload of the unit.
- Respond to and manage enquiries in an efficient, professional manner in accordance with governing acts, regulations, policies, and procedures.
- Prepare and deliver routine written and verbal correspondence.
- Identify, implement, and review strategies to improve service quality.
- Maintain the highest ethical standards, exercise discretion, and maintain confidentiality of sensitive issues handled by the unit.

**About you**
To be successful in this role, you will have a Certificate IV in Business Administration or 3 years’ experience in an office-based customer facing position, as well as the following:

- Ability to connect with people through well-developed verbal and written communication ensuring accuracy and an approachable style.
- Demonstrated experience and skills in customer service,
- Knowledge of and ability to interpret the building related legislation and regulation.
- Excellent organisational and time management skills, with the ability to prioritise tasks and meet deadlines.
- Strong attention to detail and accuracy in record keeping and documentation.
- Proficient computer skills, including MS Office Suite and database management.
- Ability to work independently, take initiative and problem solve.

**Child Safety Responsibilities**
We are committed to being a child-safe organisation and have zero-tolerance for child abuse. We have specific policies, procedures, and mandatory training in place to support employees, volunteers, and contractors to achieve and adhere to these commitments. Please read our Child Safe Standards Management Policy.

**Diversity and Inclusion**

**Create our future together at the City of Greater Geelong**
Join the City of Greater Geelong, a community-focused workplace on Wadawurrung Country. We deliver over 130 services to our growing population, striving to make our city a great place to live, work, and study. Our central location for Central Geelong-based employees is the Civic Precinct, Wurriki Nyal, a modern, sustainable, and inclusive workplace, along with our outreach locations.

We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process.

**Applications and Enquiries**
- We collect demographic data to help us learn who our advertisements are reaching and how we can reach an even more diverse audience. We are committed to building a more diverse team. Your responses to our demographic questions are strictly confidential and will not be individually shared._

**Advertised**: 06 Nov 2024 1:30 PM AUS Eastern Daylight Time
**Applications close**: 12 Nov 2024 11:55 PM AUS Eastern Daylight Time

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