Digital Workplace Analyst

**PERTH**

**THE OPPORTUNITY**
- We are seeking a Digital Workplace Analyst to join our IT team on a permanent basis in our Perth office. As a Digital Workplace Analyst your role will be to provide quality L2 technical support and troubleshooting to our Partners and staff, including resolving any hardware problems.
- You will also be responsible for:- Responding to tickets, troubleshooting and resolving hardware problems in a timely manner within agreed service levels and in accordance with firm policies-
- Configuring, deploying, maintaining and troubleshooting laptops and mobile devices-
- Asset management, inventory and disposal-
- Identifying, logging and resolving technical problems and faulty hardware with end-user services and vendors-
- Setting up and removing IT equipment from offices, workstations, meeting rooms and courts-
- Support Video conferencing in meeting rooms Proactive support using Nexthink-
- Supporting and enforcing information technology policies**SKILLS, EXPERIENCE AND QUALIFICATIONS**-
- Excellent personal communication skills with the ability to communicate on a non-technical level-
- 12 months in a Level 1 or more senior IT support role or equivalent or Degree, Diploma or equivalent in relevant information technology tertiary education-
- Very solid technical skills with client software, e.g., Windows 10, Office 365, Outlook / Exchange, VPN software-
- Good technical hardware knowledge with laptops, desktops, printers, routers, iPhones-
- Strength of knowledge in telecommunications, network and NT server**GROUP / TEAM**

Information Technology

**GROUP / TEAM DESCRIPTION**

Innovative, efficient and effective IT systems are essential to the successful operation of a global law firm like Herbert Smith Freehills. The information technology team keeps our global team of lawyers and Business Services staff connected, whether we're in the office or on the move.

Information technology is responsible for everything information systems-related. That includes:

- technical support: IT helpdesks, asset management (including laptops and mobile devices) and technical training
- infrastructure: networks and systems, servers (real and virtualised), disaster recovery, business continuity and IT security
- innovation and technology: driving the increasingly important adoption of technology in new ways

While the roles within the division may vary, all involve providing the very best services and systems. You may also have the opportunity to work on challenging projects across the firm.

**What We Offer**
- We recognise that the success of our business and our clients relies on the skills, knowledge and ideas of all our people. We are dedicated to creating an exceptional experience for our clients and we value empathy, simplicity and commerciality.
- At Herbert Smith Freehills you will be part of a diverse, innovative culture where high performance, client focus and highly engaged people are our differentiator. People at our firm come from a range of backgrounds and bring a wide variety of experiences and perspectives to their work with us. We strive to ensure that our inclusive environment means you feel valued and able to perform at your best by being your authentic self at work. We know that our future success not only depends on being innovative and progressive in the changing legal market but, most importantly, on our people feeling highly engaged in meaningful work.
- Herbert Smith Freehills have committed to a 60% baseline for office working under our agile working revamp, therefore the role can entail both in office and agile working arrangements.

This vacancy is being managed directly by Herbert Smith Freehills Recruitment team. We will contact our preferred agency partners should we require additional assistance. Thank you.

**ROLE TYPE**

Business Services

**CONTRACT TYPE**

Permanent

**WORKING PATTERN**

Full Time

**DIVERSITY & INCLUSION**

We aim to have a diverse, innovative culture where high performance, client focus and highly engaged people are our differentiator and where we celebrate the uniqueness of our people. Our firm is made up of people with a range of experience and backgrounds. We strive to ensure that our inclusive environment means our people feel valued and able to perform at their best by being their authentic selves at work. We know that our future success not only depends on being innovative and progressive in the changing legal market but, most importantly, on our people feeling engaged.

Herbert Smith Freehills