Project Coordinator

Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?
We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us
The Opportunity
Join us in this great Project Coordinator role based in any of our Vocus office locations, working within our Customer Delivery PMO team. The Project Coordinator will be responsible for managing the various component processes required to ensure the successful delivery of small to medium scale projects to Vocus customers.
The Project Coordinator may also be required to provide support to Project Managers on larger more complex solutions.
What you’ll be doing day-to-day
This role will undertake a wide range of duties in support of the successful delivery of the Vocus product portfolio and the continuous improvement of the associated delivery processes.
The duties will include;
- Manage the successful delivery of small to medium scale projects to Vocus customers.
- Ensure a high level of customer service is provided to all Vocus customers through the provisioning process
- Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion
- Create and maintain a high standard of professional project documentation - appropriate to the scale, complexity and risk of the project.
- Follow documented project management processes for the delivery of all projects
- Provide a single point of contact for Project enquires issues and escalations.
- Where required, provide support to Project Managers
- Assist with the continual improvement of processes within the Customer Delivery PMO Team, Service Delivery & Support and across Vocus, where appropriate.
- Assist in supporting/mentoring colleagues within the Customer Delivery PMO Team or wider Service Delivery, where appropriate.
- Maintaining a ‘quality’ of work in line with expectations set by Team Lead and Manager. This will be directly driven by project management guidelines and will be measured via scheduled 6 monthly and ad hoc (when required) Project Health Checks.

What you’ll bring to this role
Required Skills & Competencies
- Excellent written and verbal communication skills
- The ability to build and maintain strong working relationships internally and externally
- Outstanding commitment to customer service and delivering an exceptional customer experience (for internal and external customers)
- Well-developed relationship building and relationship management skills
- Well-developed problem-solving skills
- A focus on Continual Improvement - both Individual and Team.
- Commitment to taking ownership and keeping promises
- Respect for others and being trustworthy
- Excellent working knowledge of MS suite of products especially MS Excel and MS Project

Desirable Skills & Competencies
- Minimum of 3 years’ experience in Telecommunications industry
- Experience working with sales
- Experience in the Telecommunications industry

What We Offer
Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:

- Diverse and dynamic teams with a supportive and inclusive culture.
- Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
- Flexible hours and a hybrid working environment
- Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.
- Competitive leave benefits, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and much more. We also offer a fifth week of annual leave when you hit five years of service
- Study assistance programs to excel your personal growth, learning and development.
- Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.

Working at Vocus is never just a job - it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business.
We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives.
With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.
About Us
As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting