Ocv Business Support Lead

2 weeks ago

Melbourne, Australia ANZ Banking Group Full time

**Req ID**: 72809
**Department**: Tech BS One Customer View
**Division**: Technology
**Location**: Melbourne
About Us
About the Role
As an OVC Business Support Lead in our OCV, SRE & Support Team, you’ll play a key role in liaising and supporting the business when service-related issues arise. The Business Support team are the front door for the business to escalate issues which are then triaged and managed. They work closely with the Product Support team to address technical service issues and communicate updates and outcomes.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
**Role Type**: Permanent
**Role Location**: Melbourne
**Work Hours**: Full-time
What will your day look like?
**This role is accountable for**:
Understanding the requirements for Service and ensure that the Service Catalogue is updated post discussion with various consumers including Technology and Business Owners.
Work with Risk, Governance, and multiple teams in Technology and facilitate remediation activities as required for Tech Areas.
Ensure management of IT assets and business impact for asset criticality and Service Level Agreement updates
Identify gaps and work with Business stakeholders on modification of services to cater to consumers across ANZ.
Manage stakeholders across the Business Services Domain, including various Tech Areas and business partners across ANZ.
Lead and be the voice of consumers for Business Services through complaints analysis and reporting.
Review the Identity and Access (IAM) requirements for various Business and Tech stakeholders.
Support risk and controls assurance activities across Business Services, in partnership with Tech assurance members
Facilitate Asset Health management and uplift, in partnership with Tech Assurance
Co-ordinate and test Business Continuity Management plans across the Business Services
Must synthesize information from multiple sources and produce meaningful reporting, insights, and action plans.
Liaise and facilitate a strong relationship with Audit and co-ordinate audit preparation and execution of business support.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Strong understanding of Service Management and service lifecycle.
Experience in Splunk, Dynatrace, ServiceNow, JIRA
Strong verbal and written communication skills, presentation skills, ability to take a manage escalations.
Experience in handling Business and Operations issues with senior stakeholders
Ability to support squad(s) in successfully delivering agile releases through to production environments by taking accountability for the system stability and availability.
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
Job Posting End Date
19/09/2024, 11.59pm, (Melbourne Australia)

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