Clients Contract Officer

**About Scope**

Scope’s purpose is to create meaningful opportunities for people with disability to belong and thrive. We support people with physical, intellectual and multiple disabilities to achieve their goals. Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, short term accommodation (respite), social connections, lifestyle options, therapy and employment services in over 420 service locations across Victoria and NSW.

**About the Role**

We’re looking for a highly organised and detail-focused **Client Contracts Officer**to join our Client Acquisitions and Retention team. Reporting to the Client Contracts Manager, this role will play a key role in delivering high-quality administrative support to ensure the accurate creation, management, and compliance of client contracts in line with NDIS standards.

**Role Duties**
- Undertake the end-to-end process of the creation, management, and renewal of client contracts
- Capture client goals, expectations, and funding requirements
- Work collaboratively across teams to meet regulatory, legal, and budget guidelines
- Respond to and resolve contract queries, or escalate where required
- Maintain detailed, accurate documentation for internal and external use
- Support auditing, reporting, and document control processes
- Provide input into continuous improvement and process development

**What We Look For**
- Excellent attention to detail and accuracy in documentation
- Experience using Care Management Systems (Lumary, VisiCase, or similar essential)
- Solid understanding of the NDIS, its structure, and funding requirements
- Strong communication and stakeholder relationship skills
- Confident using digital systems, with a high level of tech literacy
- Problem-solving mindset—comfortable asking questions and troubleshooting
- Ability to thrive in a fast-paced, team-oriented environment
- A proactive, reflective approach to continuous improvement

**What’s On Offer**

To recognise the contribution, you make to the lives of our customer, we offer a competitive remuneration package that includes options for:

- Salary Packaging (up to $15,900 per year tax free in addition to your standard tax-free threshold for salary)
- Purchased Leave Scheme (gives you the opportunity to purchase up to four weeks additional leave on top of your existing four-week Annual Leave entitlement)
- Employee Assistance Program (free confidential support and advice for workplace and personal issues)
- At Scope, we ‘Celebrate our people’ by rewarding you with access to an exclusive benefits platform. You will have access to cashback, vouchers, and discounts to over 500 popular retailers covering groceries, fuel, entertainment, wellbeing and so much more. It’s one of the ways we thank our team for the ongoing and valued contribution they make to the lives of the people we support.

Position Description: PD_Client Contracts Officer.pdf
- Please note, the successful applicant will be required to hold a NDIS Worker Screening Check Clearance and a Working with Children Check. If you have lived or worked for a continuous period of 12 months or more in another country within the last 10 years, a certified International Police Check from that country or countries will also be required. Offer of employment will be conditional on meeting these requirements._

**Scope as an Employer**

View our stance on inclusion, diversity and human rights.

**Scope (Aust) is a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.