Client Services Officer

1 week ago

Kenmore, Australia Churches of Christ Full time

**Churches of Christ, Seniors Living, Kenmore**

**Permanent, Full-time Opportunity**

**Imagine a career with Churches of Christ**

Our values encourage us to be accepting of differences and embrace all. Our size and variety offer you real choices and opportunities to grow your career.

We also offer:

- Salary-packaging benefits that can increase your take-home pay;
- Free parking and an onsite cafe at Kenmore Campus;
- Five weeks of annual leave and the ability to purchase more;
- Grants (for eligible employees) to assist in formal study;
- Access to online learning platforms to further develop your skills;
- Employee discount program through our large network or retail partners (Bupa Health, Medibank, JB HI-FI etc);
- A work culture that values you.

Established in 1930, We are one of Australia's largest and most diverse not-for-profit organisations.

Active in the areas of children, youth and family services; community housing; retirement living; home care; and residential aged care services, we provide care and compassion to vulnerable people at different stages of their life journey. With over 200 Services in more than 100 communities, we positively impact around 45,000 lives a year.

**Highlighting the importance of this role**

We are seeking a motivated individual to work across our Seniors Living Group to provide customer service and administrative support to our home care clients. Joining a friendly, caring and community minded team, you will enjoy supporting our clients to remain living independantly, bringing the light into their homes.

Your days will be diverse, busy and will include:

- Answering a high volume of inbound and outbound client enquiries;
- Understanding and actioning a diverse range of client requests in a fast-paced environment;
- Monitoring workflows, schedules and systems for efficiencies and improvements.

**What you can bring to the team**

Excellent interpersonal skills are part of your expansive repertoire enabling you to effortlessly build rapport with people. You are highly approachable, an adept problem solver who can think quickly on your feet to make apt decisions.

Your experience and qualifications for the role should also include:

- Minimum Certificate III in Business Administration or equivalent;
- Demonstrated experience in a customer driven environment;
- Previous phone experience will be highly regarded;
- Competency in Excel and basic databases;
- The ability to receive client feedback and resolve and report any issues where appropriate;
- The capacity to understand and explain a range of services in a timely manner;
- National Police Check or the ability to obtain.

Importantly, you will be someone who closely aligns with our organisational values of: Unconditional Love, Continual Innovation, Mutual Trust, Wise Stewardship and Safety.

**To apply**

**Applications will be assessed as received

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