Client Engagement Lead

Over 70 years servicing Sydney, now expanding to Brisbane
- Non-for-profit organisation
- Competitive salary and employee benefits, including salary packaging options

Achieve Australia is expanding its services to Queensland With over 70 years of experience serving Sydney and Northern NSW, we’re excited to bring our expertise to Brisbane and build on the strong foundations of the teams already in place.

Your new role as a Client Engagement Lead will see you responsible for the end-to-end intake from responding enquires from prospective clients through onboarding and handover to the service delivery team. All in a customer focused, responsive and proactive manner.
Reporting to the Business Development Manager, you will be based on South Brisbane with the option to work from home two days per week.

**Why Join Team Achieve?**

At Achieve Australia, we put the people we support at the centre of everything we do. As a ‘for purpose’ organisation, we're more than just a workplace. We are a community passionate about bringing inclusion to life for people with disability.

**What reasonable adjustments can we make to our recruitment process to welcome you?**

**Key Responsibilities**:

- Assist the BDM with partner assessments, competitive research, and business case analysis.
- Support the BDM in maintaining relationships and developing community engagement opportunities.
- Attract, engage, and contract new NDIS Participants for our services.
- Serve as the first point of contact for new and current referrals.
- Conduct initial meetings with clients/families to gather information and complete documentation.
- Manage new relationship opportunities and client onboarding, ensuring all permissions are obtained.
- Collaborate with the operations team for smooth intake and service transitions.

**To be successful in this role, you will need**:

- Demonstrated knowledge of all facets of the NDIS including a high-level commitment to individualised, person-centred service delivery.
- Demonstrated excellence in customer service.
- Ability to influence and negotiate with key stakeholders, including funding bodies.
- An ability to prioritise work and meet conflicting deadlines and excellent time management skills.
- Ability to manage sensitive information and maintain a high degree of confidentiality.
- Demonstrated ability in using Microsoft Office suite and other CRM Programs.

Achieve Australia has been supporting people with disability for 70 years. Be part of our proud tradition.
Achieve is a registered NDIS provider delivering integrated clinical, health, social, and disability services. Join us in providing exceptional support services in accommodation, community participation supported employment, and support coordination. We operate across Greater Sydney and the Northern Rivers regions in NSW.

**What Sets Us Apart**

**Our Commitment**
At Achieve, it's more than a job. Our dedicated staff make a positive difference to the people we support each day and in turn, we support our staff. We value our team in an environment where everyone can proudly be themselves. We embrace diversity, recognising the richness that different life experiences, languages, and cultures bring to our clients and to Achieve as an organisation.

**Great employee benefits**
- Salary packaging options mean you keep more of your take home pay before tax.
- Car leasing is another salary packaging option.
- Free personal and financial counselling for you and your family.
- Range of paid leave and flexible work arrangements.
- Support for a healthy lifestyle, including fitness memberships and wellness programs.
- Regular training and support to succeed in your role.
- A strong record of promoting from within.

Do you need more information?

**About Achieve**: visit the Achieve Australia website to learn more about us.