Customer Experience and Engagement Lead

Our client is seeking a **Customer Experience and Engagement Lead,** who will provide expert guidance and will be delivering roadmaps, EA architecture artefacts and strategic studies. The key focus is on driving external customer services and channel services. Important outputs will be high quality architecture and digital leadership design customer...

**About the role** Based at our **Newstead**office**,**the **Manager Industry Engagement Customer Experience**will play a pivotal role in developing the industry engagement and customer experience strategy to build an inclusive and consultative rapport with our stakeholders and foster industry stakeholder participation and support of the NHVR. **Key...

About usThe Customer Solutions Unit of Translink designs, delivers, supports and promotes great passenger transport customer experiences. The Customer Engagement teams contribute to this purpose by directly engaging with Translink customers to facilitate efficient, effective customer service for the Taxi Subsidy Scheme and in managing customer feedback,...

**About Abby Health** Abby Health is Australia’s busiest online clinic, built for the future of primary care. Founded in 2023, Abby was established to address one of the most urgent issues in Australian healthcare: access. With one in three Australians now without a regular GP, we're reimagining how people access everyday care—without losing what makes...

**Some of your responsibilities will include**: - Lead the investigation and coordination of activities required to better understand a customer's requirements and determine the ideal process a customer should use to work with the branch. - Lead the engagement and coordination of collaboration by representatives from multiple Information Technology branch...

**Key responsibilities of this role include**: - Support the RHF Industry and Community Education (ICE) program to deliver strategic objectives for key audiences and realise RHF benefits. Provide high level advice to senior leaders and program staff on customer insights, issues and opportunities, and engagement practices consistent with IAP2 standards....

Unique opportunity to help shape and build the brand narrative of one of Queensland's newest departments.Shape customer-centric communication strategiesLead a multi-disciplinary engagement teamDrive innovation across media & digitalAbout The OrganisationIt is an exciting time of transformation for the Department of Customer Services, Open Data and Small and...

**At Powerlink, every possibility starts with you**: We believe life’s about possibilities. And so is the future. That’s why we need you. We’re working at the heart of Queensland’s energy transformation. Now more than ever, we need people who want to help us deliver a world-class energy future and ensure we continue to navigate through this once in...

Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down. About the role We’re seeking a Communications and...

Customer Engagement Associate - Customer Engagement CentreLove Where You WorkMetricon Homes, a leading multi award winning new home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.As the first point of contact for our national business,...