Service Delivery Manager

2 weeks ago

Melbourne City Centre, Australia Department of Transport Full time

VPS6: $127,467 - $170,579 p/a + super
- Fixed term - full time until 30 Sep 23 (flexible working arrangements)
- Based in Melbourne CBD

About UsThe Investment and Technology Group delivers strategic oversight and management of DoT's operating and infrastructure budget and provides commercial and information technology services to drive high performance and improved commercial outcomes for the State.
About the RoleThe Manager, Service Delivery will manage the delivery of an integrated ITIL functionality ensuring high level customer satisfaction and consistent issue resolution. The role will also undertake a key role in the delivery of a process improvement agenda, working with internal and external stakeholders to identify and implement improvement opportunities to streamline business systems and associated IT services across the organisation.
Key Accountabilities
- Lead the review, documentation, implementation, and continuous improvement of new and existing ITIL processes for DoT.
- Ensure ITIL processes are fit for purpose based on DoT's requirements.
- Drive the uptake of ITIL processes across DOT business units.

Key Selection Criteria
- Ability to actively engage with and influence key stakeholders and identify their underlying needs.
- Knowledge of current technology in use across Cloud infrastructure, ITSM tools, End User & Telecommunication Services.

**Mandatory**: - ITIL certification (v3 or v4)
- Relevant experience in a similar / Operations Manager role
- Ability to be on-call 24 x 7 (1 week out of every 3 weeks) to manage major incidents to their resolutionFor further detail, please refer to the PD included on our Careers Page.Culture and BenefitsThe Department of Transport is committed to building a culture of developing our people to achieve great outcomes for the Victorian transport network. We are proud of our commitment to flexible work arrangements that support different ways of working, helping employees balance work and life. We are focused on providing a workplace environment that is rewarding, enjoyable, healthy and productive for all employees, where contributions are valued and recognised, expectations are clear, and treatment is fair and equitable.

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