Service Delivery Manager, Technology Services

23 hours ago

Melbourne City Centre, Australia Court Services Victoria Full time

About us
The Magistrates' Court of Victoria (MCV) is a jurisdiction within the Court Services Victoria statutory authority, and has a long history of providing justice for the people of Victoria in metropolitan and regional courts across the state. The Court determines in excess of 300,000 cases per annum at 51 venues, equating to approximately 90 per cent of all cases that come before Victorian courts each year. The Court aims to be an innovative, accessible and responsive court that provides quality services to the Victorian community.
About the role
This role operates within the Technology Services (TS) Division, which is a part of Magistrates' Court of Victoria. Technology Services division provides ICT support to MCV staff and judicial officers to ensure that the courts across the state function effectively. Technology Services team is also responsible for business analysis, project management, business intelligence, and contract and service management working alongside the vendors and internal service providers such as Jurisdiction Services.
The Service Delivery Manager is responsible for leading and coordinating technology operations for MCV. The role manages technology operational support and communication, as well as coordinating internal and external stakeholders with regards to incident, change, and problem management including post-incident review. The Service Delivery Manager owns the technology operational support processes that support technology operations and is responsible for updating relevant documentation.
The primary responsibilities of the role are to
- Effectively manage the support requests received to the agreed standard of quality within constraints of time and cost. This will include reviewing practices and procedures and providing recommendations and assisting in policy formation.
- Provide leadership to the MCV IT Project Officers and ensure highest level of customer service and satisfaction
- Frequent travel throughout Victoria required.

About you
- Demonstrated experience in IT Operational Support processes, e.g., incident, problem and change management
- Certification in ITIL Foundation is highly desirable
- Information Technology qualification or related degree is highly desirable
- An understanding of Agile delivery methodologies.

How to apply
- resume
- a short covering letter

For further information on the position, please see the attached position description.

**Other Information**:
Court Services Victoria (CSV) is the employer of staff at all Victorian courts and tribunals, the Judicial College of Victoria, and the Judicial Commission of Victoria. CSV offers a wide range of legal and non-legal career options as well as attractive employee benefits. Employees of Court Services Victoria are required to comply with any applicable government pandemic order, as well as any policy implemented by Court Services Victoria, in relation to mandatory vaccinations against COVID-19. It is a condition of any offer of employment that applicants for vacant roles with Court Services Victoria agree to comply with any applicable pandemic order or policy regarding mandatory vaccinations.
CSV is committed to building a diverse workforce, inclusive culture, providing a safe and respectful workplace and has zero tolerance for violence against women. We strongly encourage people of all abilities to apply, particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment.

  • Service Delivery Manager, Technology Services

    23 hours ago

    Melbourne, Australia Court Services Victoria Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Court Services Victoria **Salary**: $114,830 - $125,735 Occupation: IT and Telecommunications Reference: VG/MC1163B - VPS Grade 5.2 role based in Melbourne CBD - Providing leadership and coordinating technology operational support team - Ongoing learning and development opportunities **About...

  • Service Delivery Manager

    3 days ago

    Melbourne City Centre, Australia Department of Government Services Full time

    **About us** The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and...

  • Radio Services

    2 weeks ago

    Melbourne City Centre, Australia Victoria Police Full time

    **About the role**: As a Service Delivery Manager, you have the key role of maturing the service delivery capability and management of Victoria Police's radio fleet of 13,000 radio devices. You will also have the crucial role of leading a team, setting and upholding delivery & processes and championing our agile ways of working. Victoria Police is a...

  • Agency Service Delivery Manager

    1 week ago

    Melbourne City Centre, Victoria, Australia Department of Government Services Full time $120,000 - $180,000 per year

    About usThe Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising...

  • IT Service Delivery

    3 days ago

    Melbourne, Victoria, Australia Service Stream Full time $90,000 - $120,000 per year

    Primary LocationVIC - Melbourne - 655 Collins St Job Description SummaryAre you ready to take ownership of IT service delivery and incident management in a dynamic environment? We're looking for an experienced professional to join our team and drive operational excellence across our technology platforms About the RoleAt Service Stream, we're a leading...

  • IT Service Delivery

    3 days ago

    Melbourne, Victoria, Australia Service Stream Full time $80,000 - $120,000 per year

    Primary LocationVIC - Melbourne - 655 Collins StJob Description SummaryAre you ready to take ownership of IT service delivery and incident management in a dynamic environment? We're looking for an experienced professional to join our team and drive operational excellence across our technology platforms.About the RoleAt Service Stream, we're a leading...

  • Technology Service Delivery Manager

    7 days ago

    Melbourne, Victoria, Australia Bunnings Full time $120,000 - $180,000 per year

    Join us and experience Bunnings from the other side of the counterWhat's in it for youwhen you're part of our team:Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a fewFree standard OnePass membershipAccess to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work...

  • Service Delivery Manager

    1 week ago

    Melbourne City Centre, Australia HAYS Full time

    Join a multinational company for a 6-Month Contract based in Melbourne CBD offering flexible work arrangements **Your new company** A large multinational organisation based in Melbourne CBD requires a Service Delivery Manager for a 6-Month Contract with opportunities for extension commencing immediately. The company promotes a collaborative and supportive...

  • Service Delivery Lead

    3 days ago

    Melbourne City Centre, Australia Sustainability Victoria Full time

    About the role The Service Delivery Lead role oversees several functions within the Business Information & Technology Services team that enable delivery of high-quality IT services to end users, and to ensure Service Support and Service Delivery processes are in place to meet business needs. This position is a strategically focused stakeholder and vendor...

  • People Central Service Delivery Manager

    1 week ago

    Melbourne City Centre, Victoria, Australia Department of Government Services Full time $120,000 - $180,000 per year

    About usThe Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising...