Service Delivery Manager

1 week ago

Melbourne City Centre, Australia HAYS Full time

Service Delivery Manager - Permanent job Melbourne - ITIL - ITSM - Cisco - Riverbed

**Your new company**
You will be joining a leading, global telecommunications provider and working with one of their key clients, a big 4 bank. They are globally recognised as a leader in their field and a great company to work for.

**Your new role**
As Service Delivery Manager, (Senior Customer Success Manager), you will be working in an in-life relationship management role, responsible for ensuring the continued success of the major transformation program. You will be customer focused, as the trusted adviser to internal stakeholders and inspiring customer trust. This is a strategic role, managing the service obligations and maximising revenue and margin.

In your role, you will be:

- Responsible for Providing customers details on service performance and monitoring performance during implementation and beyond.
- Measure and monitor service performance, including SLA's, producing and delivering of service reports.
- Have ownership of end to end contract deliverables for service obligations.
- Lead ITIL compliant service improvement and management by contributing and delivering service improvement plans.
- Support commercial delivery stakeholders in driving incremental revenue and margin, maximising customer adoption and identify appropriate service propositions.

**What you'll need to succeed**
You will need extensive proven ability in a Customer Success / Service Delivery Management role, within a telecommunications environment to external customers. In addition, you will have demonstrated skills and ability to:

- Interpret and understand customer perspective and convey that to colleagues.
- Design and implement new processes and procedures, and identifying new opportunities.
- In your previous SDM / Customer Success roles, you will have ideally supported WAN, LAN, SDN, Security and other similar implementations for external customers.
- Commercial and contract management - including negotiations and contract change management with strong ability to influence.
- Leverage and guide virtual teams and resources.
- ITIL or similar Service Management certifications.

**What you'll get in return**
This is a great opportunity to join a global telecommunications provider in a major 5-year program of work. Your role will directly influence, shape and impact not only this project but also future projects and programs for the company. You'll work in a challenging yet rewarding environment, earning a competitive salary and performance bonuses. As this role is client facing it will involve attending client sites as needed, but there will be flexibility to work remotely also.

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508**#2773176

  • Service Delivery Manager

    2 weeks ago

    Melbourne City Centre, Australia Department of Government Services Full time

    **About us** The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and...

  • Service Delivery Manager

    4 days ago

    Melbourne City Centre, Australia Department of Transport Full time

    VPS6: $127,467 - $170,579 p/a + super - Fixed term - full time until 30 Sep 23 (flexible working arrangements) - Based in Melbourne CBD About UsThe Investment and Technology Group delivers strategic oversight and management of DoT's operating and infrastructure budget and provides commercial and information technology services to drive high performance and...

  • Service Delivery Manager

    1 week ago

    Melbourne, Victoria, Australia Service Stream Full time

    Primary LocationClayton, VICJob Description SummaryExciting opportunity for a Service Delivery Manager to join Service Stream's Utilities division, managing a major metering contractAbout the RoleNature of position: Permanent, Full TimeLocation: ClaytonReporting Line: Operations ManagerKey Responsibilities- Ensure all contractual KPI's are met and if...

  • Application & Service Delivery Manager

    4 days ago

    Melbourne City Centre, Australia Department of Health Full time

    ***: - A good communicator and able to build strong relationships with customers - Passionate about customer management to ensure customer satisfaction is met - Interested in identifying customer needs and overseeing service delivery within the business context - Experienced in Application Support processes, including ITIL - Experienced in the Public Health...

  • Service Delivery Manager

    1 week ago

    Melbourne, Victoria, Australia Service Victoria Full time

    Who we areService Victoria is modernising the way you get things done online. We're bringing together the most popular transactions in one place and making it simpler, easier and faster for you to do them. At Service Victoria, we're at your service.The opportunity Service Victoria has just delivered its initial three-year program, which included establishing...

  • Service Delivery Manager, Technology Services

    1 week ago

    Melbourne City Centre, Australia Court Services Victoria Full time

    About us The Magistrates' Court of Victoria (MCV) is a jurisdiction within the Court Services Victoria statutory authority, and has a long history of providing justice for the people of Victoria in metropolitan and regional courts across the state. The Court determines in excess of 300,000 cases per annum at 51 venues, equating to approximately 90 per cent...

  • Agency Service Delivery Manager

    5 days ago

    Melbourne City Centre, Victoria, Australia Department of Government Services Full time $104,000 - $130,878 per year

    About usThe Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising...

  • Service Delivery Manager, Victorian Civil and

    3 days ago

    Melbourne City Centre, Australia Court Services Victoria Full time

    VCAT is seeking an experienced and passionate Manager who is adept at managing a large and busy team to ensure the smooth running of the Tribunal Service Delivery Group. You must have experience in leading teams, with an aptitude for customer service, diplomacy and relationship building. About the role Reporting to the Manager, Community Access Services, the...

  • Delivery Manager

    2 weeks ago

    Melbourne City Centre, Australia Department of Education Full time

    About the Department The department provides a wide range of learning and development support and services. The department provides policy leadership, plans for the future of education in Victoria and leads key cross-sector collaboration. The department plays an important system steward role by providing support, guidance, oversight and assurance across...

  • Delivery Manager

    1 week ago

    Melbourne City Centre, Australia Modis Full time

    **About the Company** Our client, a leading financial institution is seeking an experienced Delivery Manager to be responsible for the implementation and delivery of this company's rebranding requirements by working with key stakeholders, both internally and externally, align project stream leads and communicate / report on the changes to our...