Application & Service Delivery Manager

2 weeks ago

Melbourne City Centre, Australia Department of Health Full time

***:

- A good communicator and able to build strong relationships with customers
- Passionate about customer management to ensure customer satisfaction is met
- Interested in identifying customer needs and overseeing service delivery within the business context
- Experienced in Application Support processes, including ITIL
- Experienced in the Public Health Sector
- A strong communicator with sound interpersonal skills
- Experienced with Patient Administration or related Systems
- Experienced in Service Delivery within an IT environment
- Knowledge of Project Management processes

Accountabilities
- Foster and maintain strong relationships as the primary contact between the business and its stakeholders, taking responsibility for establishing and enhancing a positive working relationship by promoting, facilitating, aligning and coordinating HTS/departmental/vendor service delivery functions.
- Communicate with and influence stakeholders within and external to HTS to ensure that appropriate service levels are maintained.
- Ensure there is a defined plan for product enhancements and upgrades, and that delivery commitments to health services are achieved.
- Effectively manage vendor relationships, including vendor performance, escalations and purchase order agreements/contracts.
- Ensure the HTS COVID Monitor team is structured and resourced to deliver its services in line with budget expectations.
- Ensure people management activities, such as Progression, Performance and Development (PPD) plans for relevant staff, are performed as required.
- Liaise with and manage outcomes with internal and external stakeholders, including HTS Teams, Dept of Health stakeholders, health service staff and vendors.

Mandatory Vaccination Policy

**HOW TO APPLY**:
For this position, you are not required to address each of the key selection criteria in a separate written document.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.
For further information please visit the Department of Health

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