Field Support Specialist

Field Support Specialist
Weir Motion Metrics
Welshpool, WA

Onsite

Purpose of Role: We are looking for a highly motivated, fast learner, customer advocate who is comfortable building our services business based in Perth and serving the Australian region. You will work at the mines supervising installations and supporting customers. The Field Support Technician role will also consist of supervising, commissioning, and troubleshooting Motion Metrics’ products at client mine sites.

Why choose Weir:
Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It’s a big challenge - but it is exciting.

An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.

Feel empowered to be yourself and belong: Weir is a welcoming, inclusive place, where each individual’s contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do.

Key Responsibilities:

- Site installations: Ability to complete installation and commissioning of Motion Metrics Hardware on Heavy Mobile Equipment. Provide Customer support during the installation, commissioning and operation of Motion Metrics systems. Supervise and direct contractors and other external parties assisting on the installations.
- Customer relationships: Build and maintain relationships with clients ensuring the field activities are prioritized and executed, supporting the customer when required. Provide on-site training on system software, hardware, and online platforms. Prepare periodic status reports to be shared with customers, securing the work to be done is properly informed or the Person on Site performing the activity
- Technical analysis: Use technical knowledge to perform root cause failure analysis and look for ways to continually improve system reliability.
- Remote support: Remotely connect to client servers at mine-sites to obtain performance data for system evaluation. Generate plans and direct project executions in the region
- Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture.

Job Knowledge/Education and Qualifications:

- Prior hands-on experience installing hardware on Heavy Mobile Equipment.
- Computer skills and experience in Networking, Office Suite, Windows & Linux OS, communication systems. Mobile Radio Network (LTE,WIFI).
- Be able to read and analyze and trouble shoot technical problems.

Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weir’s technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11,000 uniquely talented people in over 60 counties, inspiring each other to do the best work of our lives.
- Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status._

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