Fast Track Case Manager

2 weeks ago

Parramatta, Australia EML Full time

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Parramatta, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The purpose of this role is to pro-actively finalise workers compensation claims and manage a portfolio of claims in accordance with EML's guidelines, policies and procedures for our National Self Insurance business unit.

This will be a permanent, full-time position based in either our Parramatta, Brisbane or Adelaide office, with flexibility to work from home up to 3 days a week once fully trained.

YOUR RESPONSIBILITIES
- Developing, monitoring and updating Claims Management Plans (CMPs) to achieve positive Return To Work (RTW) goals.
- Build an understanding of relevant legislation or policy to provide workers compensation advice to internal and external stakeholders.
- Assist the worker and employer with the claim process and providing support in the completion of relevant documents to ensure timely access to required services to support return to work and injury recovery
- Ensuring all invoices and payments relating to your portfolio are processed in an accurate and timely manner.

ABOUT YOU
- Strong customer service focused background with the ability to work in a fast-paced environment
- Well versed in handling difficult conversations and showing empathy
- Provide excellent customer service and build strong collaborative relationships with our customers
- Effectively listen and understand the needs of the customer and what is important to them to enable their recovery and return to work

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

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