Case Manager

About Us:
Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless pursuit of a better way. Together, we will redefine the boundaries of excellence and elevate the industry to unprecedented heights. GUIDE. GUARD. GO BEYOND.

Overview:
**Case Manager, Workers Compensation - Parramatta, NSW**

**Are you looking for a career where you can truly help people?** Perhaps you are working in customer service, retail, hospitality or even the medical field and looking to bring your skills to this rewarding role. As our team to continues to grow, we are looking for Case Managers to join us on our exciting journey.

As a new Case Manager, you will benefit from structured training programme to get you up to speed on all policies and processes before you taken on claims. You will then work on a portfolio of claims whereby you will be the first point of contact for our injured workers, helping and supporting them get back to work.

This role will be a hybrid position (2 days a week in office) in our brand-new Parramatta offices close to public transport. Be part of our growth journey as we embed a positive and collaborative culture and continue to expand our team.

**What can we offer you?**
- Attractive and competitive remuneration package
- A manageable caseload of claims.
- Hybrid working, flexible hours and a 9-day fortnight are all options available to our employees along with reward and recognition events.
- A collaborative working environment demonstrating a friendly, flexible and supportive culture which is built around great team support and rewarding opportunities;
- Opportunities for ongoing education and development with a structured career development pathway.
- Centralisation of several Technical and Legislative functions to empower Case Managers to focus on recovery, return to work and service delivery;
- Brand new Parramatta office providing great culture and amenities.

**Responsibilities**:
**What you’ll be doing**:

- Advising and providing case management support across a range of rehabilitation cases at various stages of their return to work journey;
- Engaging with insured employers, injured employees, rehabilitation professionals, medical practitioners and legal providers in order to achieve the best possible outcomes for all parties;
- Supporting the physical and psychological needs of our injured workers through the provision of services within our additional mental health, technical and rehabilitation support hubs;
- Contributing to excellent return to work outcomes and lead the end-to-end claims management life cycle;
- Coaching and mentoring case managers and collaborating with our additional Mental Health, Recovery and RTW, and Technical support hubs.

Qualifications:
**About you**:

- You'll have experience in a customer facing role that could be from an array of industries such as Allied Health, Medical, Hospitality, Fitness or Retail.
- Experience in case management within a Workers Compensation or insurer setting is desirable but not essential.
- A customer focused approach with the ability to build trust and rapport and can demonstrate a true passion to help people.
- A desire and drive to learn and continuously grow your knowledge in the role.
- A team player who enjoys collaborating and supporting their peers.
- Exceptional time management and organisational skills.
- The ability to demonstrate resilience and navigate through challenging situations.
- Highly developed communication skills, with the ability to engage at all levels.
- Tertiary qualifications or experience in Allied Health or Psychology or qualifications in injury rehabilitation would be highly regarded, but not mandatory

**About us**:
Gallagher Bassett (GB) is Australia and New Zealand’s premier third-party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co which has 44,000+ employees worldwide.

Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way - values lived daily by our people.

In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.

**To apply**:
To be considered for this opportunity you must have right to live and work in Australia when applying.

Gallagher Bassett is an Equal Opportunity Employer and Indig