Case Manager

**Primary Details**
Time Type: Full time

Worker Type: Employee

Provide timely and accurate claims management support on high complexity claims

**Case Manager - Comcare**
- **Permanent, hybrid role - only 2 days in office**:

- **Corporate benefits including insurance and retail discounts from Day 1**:

- **Melbourne, Parramatta or Brisbane Office**

**The opportunity**

Our Comcare team have a permanent availability supporting one of our most trusted clients

**Your new role**

As a Case Manager you will have the opportunity to do your best work as you take on responsibilities for the end-to-end management of claims under the Self Insurance/Comcare. You will assist injured workers with their injury management and return to work plans whilst maintaining relationships built on trust with all stakeholders involved.

Your role will include:

- Provide a range of coordinated high quality case management services for portfolios under the Safety, Rehabilitation and Compensation Act 1988 (SRC Act) and Comcare Regulatory requirements.
- Contribute to improvements through proactively managed relationships, measured performance against expectations and contractual requirements, service standards and best practice delivery.
- Prepare for, and participate in, cyclical events such as audits, claims review meetings, and association meetings.
- Participate in the broader SRC Licensee Association and Committee meetings, such as Education Days, training events, conferences, etc.

**About you**

You genuinely care about the work you do, delivering an informed, customer
- centric service with empathy and patience. You remain focused in a fast-paced environment, have exemplary communication skills and can demonstrate resilience in challenging and sensitive situations. You understand that you play an essential role in the delivery of a critical service that will have a significant impact on the lives of our customers at a difficult time.

You will also have:

- Demonstrated experience in workers compensation case management, within a self-insurance/Comcare environment highly desirable.
- Developed knowledge of workers compensation legislation, with the SRC Act 1988 highly desirable.
- Professional experience in a fast-paced, customer-centric environment
- A desire to uplift, educate and influence team members and customers.
- A resilient approach to your work, maintaining a positive and optimistic response to all challenges

**Benefits**

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
- Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks' gender-equal flexible leave for all new parents, including paid super
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

**Rewards & Recognition**

We value our employee's experience with us and are proud to have been recognised for the following awards:

- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion
- Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
- Family First accredited employer since 2021

Application Close Date: 30/08/2024 11:59 PM

How to Apply:
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Job ID 326894