Customer Care Manager

1 week ago

Campbelltown, Australia KinCare Full time

**Job Description** About the role**:
You will manage a caseload of community-based elderly individuals with Home Care Packages around the South West Sydney area of Sydney. You will assess their needs, develop personalised care plans, and manage budgets in accordance with program guidelines, to ensure each customer's individual assessed care needs are met. You'll also onboard new customers and proactively manage existing ones with a person-centred approach. Collaboration with our other internal Service Delivery teams will be crucial to delivering comprehensive care.

This opportunity is for an initial period of 12 months (with potential to extend or go permanent). You will have the flexibility to manage your own schedule each week while working autonomously from home and within the community. Starting asap, you will regularly visit customers in their homes, therefore you will ideally be located in, or close enough to, the south-west Sydney region.

**About you**:
To be successful in this role, you will have:

- Ideally proven experience in community-based case management
- Experience with managing Home Care Packages and budgets is advantageous
- Current driver’s licence and a reliable vehicle with minimum Third Party insurance
- Strong communication skills, both verbal and written
- Demonstrated empathy and compassion
- Excellent problem-solving abilities and critical thinking skills
- Good organisational and time management skills
- Cultural competence and the ability to work with diverse populations
- Advocacy skills to ensure clients' needs are met
- Collaboration and teamwork skills to work effectively with interdisciplinary teams

**About KinCare**:
KinCare (part of the Silverchain Group) is a leading provider of in-home aged care and nursing services. With a dedicated team of 1,800 employees, we provide quality in-home care services across Australia. Our comprehensive aged care services include nursing, allied health, home help and personal care.

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