Call Centre Operator

2 weeks ago

North Lakes, Australia Back2Base Monitoring Full time

To be successful in this role you will be able to demonstrate the following competencies:

- Past experience in a Monitoring Centre Operator role.
- Ability to work with mínimal supervision
- Ability to multitask ie manage multiple concurrent tasks and remain calm and focused.
- Ability to perform in periods of intense activity and concentration.
- Attention to detail and ability to strictly follow a process.
- Fast typing speed (30 to 40 WPM).
- Computer literate with high proficiency demonstrated with common office programs eg MS Word, Outlook & MS Excel.
- Good phone manner & customer service oriented.
- Be comfortable with both inbound and outbound calls (Call centre experience is highly regarded).
- Ability to work shift work both day shift and night shift.
- Ability to rapidly learn new Computer programs.

**Job Type**: Casual

Pay: $32.78 - $34.85 per hour

Expected hours: 24 - 32 per week

**Benefits**:

- Employee discount
- Referral program

Schedule:

- 8 hour shift

Supplementary Pay:

- Overtime pay
- Penalty rates

Application Question(s):

- Do you have past experience as an Alarm Monitoring Centre Operator

Work Authorisation:

- Australia (required)

Work Location: In person

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