Customer Service Officer

1 day ago


Murdoch, Australia Serco Full time

Part Time Role available at Fiona Stanley Hospital, Murdoch, Perth
- Maintaining 24/7 operations while ensuring a balanced work-life schedule through rotating rosters
- Rewarding role with career growth opportunities
- Part Time role, 19 hours a week
- 24/7 operations
- Rotating roster to support work/life balance
- Rewarding role with career growth opportunities

**Customer Service Officer - Fiona Stanley Hospital**

**Serco is a place where you can grow**
Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward.

**Make an impact at Serco**
Reporting to the Helpdesk Team Leader, you will be key to providing the highest level of customer service to hospital functions and members of the community. You will be communicating with key stakeholders and delivering up to date information to callers, as well as registering and scheduling tasks for services in the hospital.

As a Customer Service Officer in the Helpdesk and Communications team, you’ll make a positive impact by:

- Handling and actioning service requests with a focus on customer satisfaction
- Responding to hospital emergencies in a prompt and efficient manner
- Maintaining accurate records of interactions and following policies for data management
- Collaborating with hospital staff and service teams to ensure seamless service delivery
- Building strong relationships with patients, staff, and external stakeholders

**Serco is a place for you**
You are passionate and customer focused individual. You take pride in the delivery of service excellence and the provision of support, in a timely and efficent manner. You have a respectful and professional demeanour and demonstrate exceptional values in everything you do.

To be successful in this role you’ll have:

- The highest levels of personal integrity and ethical behaviour
- Well-developed problem solving and analytical skills
- Excellent verbal and written communications skills
- Sound PC and keyboard skills
- The confidence and ability to work well under pressure, in a fast-paced environment
- Experience working within a Contact/Call Centre enviornment (preferable)
- An understanding of a KPI driven workplace with service delivery outcomes

As a fast-growing and successful global company, Serco’s services span across the areas of justice, immigration, defence, space, customer services, health, and urban mobility. In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals.

Please note:
This position carries trust and responsibility. To support this, a comprehensive probity assessment, including a Federal Police Check, is a key part of the selection process for this role.

**Serco at Fiona Stanley Hospital**

Serco has a dedicated team of over 600 people supporting operations at Fiona Stanley Hospital and works in close partnership with the hospital leadership, WA Health, clinicians, and staff to deliver essential non-clinical facilities management, ICT and HR managed services. Our specialist team designs, manages and optimises the integrated services and are critical to the ongoing delivery of clinical services in Western Australia's largest and most digitally enabled public healthcare facility.

**Are you ready to do important work that really matters?**
At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.
We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services.

**Impact a better future at Serco.



  • Murdoch, Australia Serco Full time

    Fantastic career development opportunities within a tight knit team - A full time opportunity, providing excellent customer service - Great employee benefits, including many discounts and fitness passport - Provide exceptional customer support at Fiona Stanley Hospital - Join a dynamic team dedicated to patient and staff satisfaction - Develop your skills in...


  • Murdoch, Australia Serco Full time

    A Flexible, Casual role, paying $36 an hour - A rewarding role based at Fiona Stanley Hospital in Murdoch - Great career development opportunities - Provide friendly and efficient service at Fiona Stanley Hospital - Support patients, visitors, and staff with enquiries and information - Casual role at $36 per hour with flexible shifts **Customer Service...


  • Murdoch, Australia Serco Full time

    **Customer Service Officer - Reception** **$34.43 an hour + super** **Part Time - 2 shifts a week (between Monday - Friday)** **You must be fully flexible to work various shift times will include: 7:00am - 3:00pm, 8:00am - 4:00pm, 9:00am - 5:00pm, 10:00am - 6:00pm, 12:00pm - 8:00pm** **Serco is a place where you can grow** Join a team of 12,000+...


  • Murdoch WA, Australia Serco Full time $60,000 - $80,000 per year

    Full time, Permanent role - 4 x 9.5hr shifts a week; 38 hours a week.$34.43 an hour / $68,025.41 a year + super (penalty rates apply)Fiona Stanley Hospital – Murdoch, PerthRequired to work shifts to fulfill 24/7 operationsRotating roster to support work/life balanceRewarding role with career growth opportunitiesSerco is a place where you can growJoin a...


  • Murdoch, Australia Serco Full time

    Work at the Iconic Fiona Stanley Hospital, Murdoch - Permanent Part-time Position - 8 shifts per fortnight, Rotating roster including weekends **About Us** Serco has a dedicated team of over 600 people supporting operations at Fiona Stanley Hospital and works in close partnership with the hospital leadership, WA Health, clinicians, and staff to deliver...


  • Murdoch, Western Australia The School Locker Full time $30,000 - $50,000 per year

    Casual Campus Store Customer Service – Murdoch & Fremantle AreaThe School Locker, one of Australia's leading education retailers, is passionate about supporting students and educational institutions nationwide. With over 110 locations across school, university, and superstores, we provide a wide range of essential educational resources, from uniforms and...

  • Project Officer

    1 day ago


    Murdoch, Western Australia South Metropolitan Health Service Full time $60,000 - $90,000 per year

    This is a recruitment pool for Fixed Term Full Time and Part Time appointments with the possibility of extension/s.This is where jobs become careers, passion finds its purpose, and your voice finds its place. Are you ready to dive headfirst into the community taking excellent health care where it's needed? Then South Metropolitan Health Service is the...


  • Murdoch, Western Australia McMullen Nolan Group Pty Ltd Full time $60,000 - $80,000 per year

    Who we areMcMullen Nolan Group (MNG), was formed in 1989 to provide alternative survey services in the land development industry. Since the company's inception MNG has been dedicated to providing personalised and innovative spatial solutions to both the Land Development and Engineering & Infrastructure sectors across Australia.Today, our core business focus...

  • Fleet Officer

    3 days ago


    Murdoch, Australia ChoiceOne Pty Ltd Full time

    **Fleet Officer** ChoiceOne are seeking a proficient Fleet Officer for our well Established client in Melville. This role is responsible for overseeing fleet operations within the company to help the business run efficiently, safely and in compliance with applicable laws and regulations. **Responsibilities**: - Deliver excellent customer service and...

  • Parking Officer

    1 week ago


    Murdoch, Australia Serco Full time

    **Parking Officer - Full Time - 6 month contract - $34.43 an hour + Super** **Monday - Friday: 06:00am - 2:00pm** **Serco is a place where you can grow** Join a team of 12,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward. We offer plenty of room for you to grow and flexible benefits to support...