Customer Service Officer

2 weeks ago

Murdoch, Australia Serco Full time

Fantastic career development opportunities within a tight knit team
- A full time opportunity, providing excellent customer service
- Great employee benefits, including many discounts and fitness passport
- Provide exceptional customer support at Fiona Stanley Hospital
- Join a dynamic team dedicated to patient and staff satisfaction
- Develop your skills in a supportive healthcare environment

**Customer Service Officer - Fiona Stanley Hospital**
**Serco is a place where you can grow**
Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward.
We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

- Competitive salary and benefits package
- Opportunities for professional development and career progression
- Supportive and collaborative working environment
- Employee assistance programs for wellbeing and mental health
- Comprehensive training in customer service within healthcare settings

**Make an impact at Serco**
As a Customer Service Officer in the Helpdesk and Communications team, you’ll make a positive impact by:

- Handling and actioning service requests with a focus on customer satisfaction
- Responding to hospital emergencies in a prompt and efficient manner
- Maintaining accurate records of interactions and following policies for data management
- Collaborating with hospital staff and service teams to ensure seamless service delivery
- Building strong relationships with patients, staff, and external stakeholders

**Serco is a place for you**
You are customer-focused and thrive in environments where you can make a difference. You enjoy problem-solving and are able to manage multiple tasks effectively. Your calm and professional approach to communication helps create a welcoming and supportive atmosphere.
To be successful in this role you’ll have:

- Strong customer service skills, with experience in a customer-oriented environment
- Excellent verbal and written communication abilities
- High attention to detail and the ability to stay composed in emergency situations
- Experience in healthcare or a call centre environment is an advantage

As a fast-growing and successful global company, Serco’s services span across the areas of justice, immigration, defence, space, customer services, health, and urban mobility. In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals.
Please note:

- This position carries trust and responsibility. To support this, a comprehensive probity assessment, including a Federal Police Check, is a key part of the selection process for this role.
- Our team members in this role must be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our team. Please take this requirement into account when applying.

**Are you ready to do important work that really matters?**
At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.
We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services.
**Impact a better future at Serco.

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